🚀 CUSTOMER SUCCESS MANAGER 💰 CLP 26,400,000 - CLP 34,980,000 / year + 10% bonus 📍 Chile | Fully Remote

🚀 CUSTOMER SUCCESS MANAGER – SMB (SCALED)📍 Chile | Fully Remote💰 CLP 26,400,000 - CLP 34,980,000 / year 10% bonus🌎 Permanent | English
Join a global e-learning technology company and help drive the success, retention and growth of 1,000+ SMB customers.
This is Scaled Customer Success — combining customer expertise with AI, automation and data-driven signals to identify risk, drive adoption and uncover growth opportunities.
🔥 What you'll doManage a high-volume portfolio of 1,000+ SMB customersDrive adoption, retention, renewals and expansionUse AI-powered customer signals to identify risk and opportunityPartner with Sales to convert expansion opportunitiesForecast renewals and manage risk using SalesforceEngage customers via email, phone, video and automated campaignsResolve complex customer situationsCollaborate with Sales, Product, Support and MarketingHelp build smarter, more efficient CS processes and playbooks
🎯 What we're looking for2–3+ years in Customer Success, Account Management or high-volume SaaS customer rolesExperience managing large numbers of customers simultaneouslySalesforce experience – essentialUnderstanding of renewals, customer health, adoption and expansionStrong English communication skillsHighly organized, commercially minded and data-drivenComfortable working with AI and Customer Success technologyExperience with Gainsight, ChurnZero, Totango, Planhat or Hook is a plusExperience in a pooled/shared CS model is highly desirable
If you thrive on pace, technology and customer impact — we'd like to hear from you.📩 Apply now | Chile-based candidates