Customer Success Manager

IMPORTANT: We are only accepting applicants based in South America. Applications from other regions will not be considered.
This role is not for everyone. If you're looking for a comfortable 9-to-5 where you follow instructions, stay in your lane, and hand problems up the chain, this is not it. We only want to hear from exceptional people who take full ownership, figure things out, and raise the bar for everyone around them. If that's you, keep reading.
LongevityX is a premium online coaching business helping high-net-worth individuals optimize their health, performance, and longevity. We work with driven, successful people who have high standards and even higher expectations. Our team is small, fully remote, and operates with the same intensity and focus we ask of our clients. We don't have room for average, in any direction.
The RoleWe're hiring a full-time Client Success Manager who will own the client experience end-to-end. You'll be the person clients hear from, rely on, and trust. That means being proactive, resourceful, and relentlessly focused on making every client interaction exceptional.You won't just meet expectations. You'll anticipate needs before clients voice them and find ways to over-deliver at every turn. When something goes wrong (and sometimes it will), you don't panic, deflect, or escalate unnecessarily. You take responsibility, solve the problem, and follow through until it's resolved.
What You'll Be DoingOwning client relationships across email, WhatsApp, and video calls. You are their go-to personOnboarding new clients with precision and warmth, setting the tone for an exceptional experienceProactively monitoring client progress and satisfaction, identifying issues before they become complaintsSolving problems independently and resourcefully. You find a way, not a reason why notManaging and maintaining client portals and dashboards with accuracy and careCoordinating internally with coaches and the team to deliver on commitments, and then someTaking full responsibility for every client touchpoint in your care. No passing the buckLooking for opportunities to surprise and delight clients beyond what's expectedCapturing client feedback and surfacing insights that help the business improve

You Must HaveBased in South America (required)3 to 5 years in a client success, account management, or high-touch service roleA demonstrable track record of going above and beyond for clients, not just ticking boxesExceptional written and spoken English: polished, warm, and preciseTrue ownership mentality: when something is yours, it gets handled fully, without being asked twiceReal resourcefulness. You don't wait to be told how to solve something, you figure it outStrong emotional intelligence and the ability to manage difficult situations with calm and confidenceComfort and genuine confidence on video calls with demanding, high-achieving clientsExceptional organizational skills. Nothing slips, nothing is forgottenExperience with CRMs, client portals, Google Workspace, and messaging platforms

Nice to HaveExperience with high-net-worth clientele: luxury services, private banking, premium coaching, or similarBackground in health, wellness, coaching, or performance industriesFamiliarity with longevity, biohacking, or health optimizationExperience in a small, fast-moving remote team where you wore multiple hats

Who You Are, HonestlyYou hold yourself to a higher standard than anyone around you wouldYou see a problem and your instinct is to solve it, not report it and waitYou find a way. Every time. Even when it's hardYou care deeply about the quality of your work and it shows in everything you produceYou don't make excuses. You make things happenYou want to be part of something exceptional, not just employed by something adequate

What We OfferFull-time, fully remote. Work from anywhere in South America, as long as the work is exceptionalA high-performance team that will push you to be better and recognize it when you areReal ownership and autonomy from day one. We hire people we trust and then trust themDirect exposure to the world of longevity, health optimization, and high-performance coachingCompetitive compensation that reflects the standard we hold and the output we expect
How to ApplyYou will complete the application form after submissionNext step: Shortlisted candidates will receive a short, time-capped trial task (45 minutes total). It covers three quick exercises drawn from the actual role: planning a client onboarding, designing a lightweight internal process, and handling a frustrated client email. The main deliverable is a Loom video (around 10 minutes) walking us through your work and reasoning. You're welcome to use AI for the task; just show us how you used it. We want people who know how to use AI well.We'll be paying close attention to how you communicate on camera: clarity, confidence, and warmth, and whether your thinking is specific and real or vague and rehearsed.Candidates who do not complete the trial task and Loom video will not move forward.
We are not hiring a B-player. We are not hiring someone who needs constant direction, who does the minimum, or who treats this as just another contract. We are building something exceptional at LongevityX and we only want people who are genuinely excited to be part of that, and willing to work hard enough to deserve it.
We conduct a 2-week trial for you to demonstrate your skills where you will work 15-20 hours per week to start.