Customer Success Specialist

Proactive and customer-focused role to build strong client relationships, drive customer satisfaction and retention, and ensure clients achieve maximum value from blockchain/Web3, enterprise SaaS, hardware, and consumer products. Responsibilities include managing onboarding, product adoption, customer engagement, monitoring customer health, conducting client check-ins, identifying upsell opportunities, resolving issues, maintaining records, collecting feedback, developing processes, and managing multiple accounts. Requirements include proven experience in Customer Success or similar (2+ years), strong communication and relationship skills, experience with CRM tools, ability to work remotely, and good English skills. Nice to have experience with Web3/crypto, SaaS, hardware, gaming, or international clients.