Customer Support Executive

Join Fathima, a rapidly growing company committed to delivering outstanding customer service in Bengaluru, Karnataka. We're looking for a dedicated Customer Support Executive to become a vital part of our team. This full-time, on-site role offers you the chance to develop your career in a collaborative and innovative environment where your contributions directly enhance customer satisfaction and loyalty. At Fathima, we value teamwork, continuous learning, and professional growth. As a Customer Support Executive, you will engage daily with customers, resolving their inquiries and ensuring a positive experience that fosters long-term relationships. This position offers competitive compensation at $18,000 per month, with opportunities for advancement and skill development. Key Responsibilities Provide prompt, courteous, and effective support to customers via phone, email, and chat channels, ensuring first-contact resolution. Resolve customer inquiries and issues efficiently, maintaining a positive and professional tone to enhance customer satisfaction. Document all customer interactions accurately in the CRM system, ensuring data integrity and easy access for follow-up. Collaborate closely with internal teams and departments to escalate and resolve complex customer issues promptly. Conduct timely follow-ups with customers to confirm satisfaction with solutions provided and gather feedback for continuous improvement. Stay updated on product features, updates, and best practices to provide accurate and relevant information to customers. Participate actively in training sessions and team meetings to enhance service skills and share knowledge with peers. What We're Looking For Required: Bachelor's Degree in any discipline. Excellent verbal and written communication skills in English. 1-2 years of experience in customer support or related roles. Proficiency with customer support software and CRM systems. Strong multitasking and prioritization abilities in a fast-paced environment. Preferred: Experience working in a customer-centric, technology-driven company. Familiarity with advanced CRM tools and ticketing systems. Demonstrated problem-solving skills and ability to handle challenging customer interactions. What We Offer Competitive salary of $18,000 per month with performance-based incentives. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to secure your future. Career development programs and training opportunities for continuous growth. A vibrant, inclusive workplace culture that fosters innovation and teamwork. Frequently Asked Questions What are the working hours for this role? The position is full-time, on-site in Bengaluru, with standard business hours from 9 AM to 6 PM, Monday through Friday. Is prior experience in customer support mandatory? While 1-2 years of experience is preferred, candidates with strong communication skills and a willingness to learn are encouraged to apply. Does Fathima provide training for new hires? Yes, we offer comprehensive onboarding and ongoing training sessions to help you excel in your role. Are there opportunities for career advancement? Absolutely. We promote internal growth and provide clear pathways for career development within the company. Is this position eligible for remote work? No, this is an on-site role based in Bengaluru, Karnataka, India. What software tools will I use? You will work with CRM systems, customer support platforms, and communication tools tailored to enhance customer interactions. Explore related opportunities: View Reference Data Analyst positions in Bengaluru or Explore Field Recruiter careers in Kharagpur . Ready to take the next step in your customer support career? Apply today to join Fathima’s dedicated team and make a meaningful impact in a thriving company!