Customer Support Executive for Recovery Process

At Shabreen Khanum, a rapidly growing company committed to delivering outstanding customer service, we are looking for a dedicated Customer Support Executive for Recovery Process to join our team in Bangalore, Karnataka, India. This full-time, on-site role offers an excellent opportunity to develop your career in customer service while working in a collaborative and supportive environment. You will play a vital role in helping customers navigate the recovery process with empathy and professionalism, directly impacting customer satisfaction and retention. Key Responsibilities Respond promptly and professionally to customer inquiries across multiple communication channels, including phone, email, and chat. Guide customers through the recovery process, ensuring they understand their options clearly and feel supported at every step. Maintain accurate and detailed records of all customer interactions and resolutions to facilitate seamless follow-ups and continuous improvement. Collaborate with team members to share best practices and enhance overall service delivery efficiency. Monitor customer feedback and identify trends or areas where service improvements can be made to increase satisfaction rates. Participate actively in training sessions and team meetings to stay updated on company policies, procedures, and recovery process enhancements. Achieve key performance indicators related to customer satisfaction scores, response times, and resolution rates. What We're Looking For Required: Pre-University Certificate (PUC) or equivalent educational qualification. Strong communication skills with an emphasis on active listening and patient, empathetic responses. Ability to work effectively within a team environment, demonstrating collaboration and support. Customer-focused mindset with a passion for delivering excellent service. Preferred: Previous experience in customer support or a related field is a plus but not mandatory. Basic computer skills and familiarity with CRM software. Adaptability to fast-paced environments and willingness to learn and grow professionally. What We Offer Competitive monthly salary of $16,000 INR equivalent with performance incentives. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options to secure your future. Opportunities for career development and advancement within a growing company. A modern, collaborative workplace culture that fosters innovation and teamwork. Frequently Asked Questions What are the working hours for this position? The role is full-time and on-site, typically from 9 AM to 6 PM, Monday through Friday. Is prior customer support experience mandatory? No, prior experience is preferred but not required. We provide comprehensive training to help you succeed. What is the salary for this role? The monthly salary is competitive and aligned with industry standards for Bangalore, with additional benefits such as health insurance and paid time off. Are there opportunities for career growth? Yes, we encourage professional development and offer advancement opportunities within the company. Is this position eligible for remote work? No, this role requires on-site presence in Bangalore, Karnataka, India. What skills are essential for success in this role? Strong communication, empathy, teamwork, and a customer-focused attitude are key to thriving as a Customer Support Executive. Related Positions View Reference Data Analyst positions Explore ANALISTA DE DATOS careers Ready to take the next step in your customer service career? Join Shabreen Khanum’s dedicated team and make a meaningful impact. Apply today to become our next Customer Support Executive for Recovery Process in Bangalore!