Customer Support Executive

At Jobgenix, a rapidly growing leader in customer service solutions based in Kolkata, West Bengal, we’re committed to delivering exceptional support with a friendly and approachable attitude. Join our team as a Customer Support Executive and become a vital part of our mission to enhance customer satisfaction and build lasting relationships. This full-time, on-site role offers a competitive annual salary of $100,000 USD, along with comprehensive benefits including health insurance, paid time off, and a retirement plan. Located in the vibrant city of Kolkata, this position provides excellent opportunities for career development and skill enhancement in a supportive, growth-oriented environment. Key Responsibilities Handle customer inquiries efficiently via phone, email, and chat to ensure timely resolution. Provide accurate and detailed information about Jobgenix’s products and services to assist customers effectively. Resolve customer issues promptly, maintaining a high first-contact resolution rate to boost satisfaction. Document all customer interactions and feedback meticulously to support continuous service improvement. Assist in onboarding new customers, ensuring a smooth and positive introduction to our services. Collaborate with team members and other departments to identify and implement service quality enhancements. Maintain up-to-date knowledge of company policies and product updates to provide informed support. Contribute to team goals by meeting or exceeding performance metrics such as average handling time and customer satisfaction scores. What We're Looking For Required: High School Diploma or equivalent educational qualification. Excellent English communication skills, both verbal and written, to engage effectively with customers. Strong problem-solving abilities and a customer-centric mindset. Preferred: Prior experience in customer service or support roles, preferably in a fast-paced environment. Familiarity with CRM software and customer support tools. Ability to work collaboratively within a team and adapt to evolving processes. We value candidates eager to grow professionally, with opportunities for advancement and skill development within Jobgenix’s expanding customer support division. What We Offer Competitive salary of $100,000 USD per year, aligned with industry standards in Kolkata. Health insurance coverage to support your well-being and that of your family. Paid time off to maintain a healthy work-life balance and recharge. Retirement plan options to secure your financial future. Professional development programs including training workshops and career advancement pathways. Supportive team culture fostering collaboration, innovation, and continuous improvement. On-site work environment in a modern office located in Kolkata, with easy access to local amenities and transport. Frequently Asked Questions Is this position remote or on-site? This role is strictly on-site at our Kolkata office to ensure close team collaboration and customer engagement. What are the working hours? The position is full-time, typically 40 hours per week, Monday through Friday, with occasional shifts as needed. What kind of training will I receive? Jobgenix provides comprehensive onboarding and ongoing training to equip you with product knowledge and customer service skills. Are there opportunities for career growth? Yes, we encourage internal promotions and offer skill development programs to support your career advancement. What tools will I use? You will work with industry-standard CRM and communication platforms to manage customer interactions efficiently. How soon can I apply? We recommend applying promptly as we aim to fill this position quickly to support our growing customer base. For more information on customer support career paths: U.S. Bureau of Labor Statistics - Customer Service Representatives Ready to take the next step in your customer service career? Join Jobgenix today and be part of a team that values your co