Deputy Manager Operations

The world needs more Intrepid people: Are you passionate about creating meaningful travel experiences and supporting the people who bring them to life? As the Deputy Operations Manager for Intrepid Travel, you will support the management of daily operations, including the recruitment, training, and performance of tour leaders. You will also be responsible for monitoring and implementing Intrepid’s safety standards, code of conduct, and responsible travel policies across the Central America region.
Working collaboratively with Reservations, Product, Contracting, Sales, Customer Care, and Global Operations, you will help drive group profitability and ensure exceptional customer satisfaction. In addition, you will support various administrative tasks to assist the Operations team.
This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in San Jose, Costa Rica.
Some of the experience you’ll bring with you may include:Bachelor’s degree in business administration or tourism.1+ years working on management coaching / training experience.2+ years in administrative tasks using Microsoft 365.Excellent communication skills (verbal & written) in both English and Spanish.Reliable with outstanding organizational skills.Problem solving and decision making.
Please note: We recognize that AI use in applications is becoming more common. We run all applications through an AI washer, so if you choose to use AI, please do so with care and include something personal – it really makes a difference!AI-enabled tools may be used to support certain parts of the recruitment process, such as application screening or interview scheduling. However, all hiring decisions are made by human reviewers.We also reserve the right to close this advert earlier than stated if we receive a high volume of applications
Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a yearA free Intrepid trip every year, plus generous discounts for families, and close friends5 extra days of leave a year for use on Intrepid tripsA minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.Access to e-learning platforms, professional development and mentor programs20 hours of volunteer leave every year to use on causes most important to youEmployee Assistance Program, a 24/7 service that offers counselling for you and your family
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [email protected] with your name, location, and the adjustments you require, we will then be in touch to support your application.