Desktop Support Engineer

Desktop Support Engineer – L1 | IMAC & Break/FixLocations: Santo Domingo, Dominican RepublicEmployment Type: Freelance / Dispatch-Based / On-DemandService Type: IMAC & Break/Fix / Desktop Support L1Compensation:USD $20/hourUSD $70/half dayUSD $110/full dayAbout the RoleWe are seeking experienced Desktop Support Engineers / IT Field Technicians to provide onsite L1 Desktop Support, IMAC (Install, Move, Add, Change), and Break/Fix services in Roseau and Santo Domingo, Dominican Republic.This is a dispatch-based, on-demand opportunity. Engineers will receive onsite assignments based on customer requirements and availability.Key ResponsibilitiesProvide onsite Level 1 technical support to end users.Install, configure, deploy, move, add, and replace desktops, laptops, monitors, printers, and peripherals.Perform hardware Break/Fix troubleshooting and replacement.Troubleshoot Windows operating system, software, hardware, and connectivity issues.Perform workstation setup and equipment relocation.Install and configure applications, drivers, and required software.Troubleshoot basic LAN, Wi-Fi, Ethernet, and network connectivity issues.Provide Smart Hands / onsite support under remote engineering guidance.Perform device power cycling, cable checks, hardware replacement, and basic troubleshooting.Support IT equipment refresh, deployment, and office moves.Maintain asset information and provide serial numbers or equipment details when required.Provide site updates, completion reports, and photos as requested.Maintain professional communication with customers and onsite personnel.Required SkillsExperience in Desktop Support, IT Support, Field Service, or Technical Support.Hands-on experience with IMAC and Break/Fix activities.Experience supporting desktops, laptops, monitors, printers, and peripherals.Strong Windows troubleshooting skills.Basic networking knowledge including LAN, Wi-Fi, Ethernet, switches, and connectivity troubleshooting.Experience with hardware installation and replacement.Ability to follow instructions from remote technical teams.Strong communication and customer service skills.Ability to work independently at customer locations.Preferred SkillsMicrosoft 365 / Office 365Active DirectoryServiceNow or similar ITSM toolsDesktop imaging and deploymentIT asset managementPrinter troubleshootingSmart Hands / Remote HandsHardware refresh projectsOffice relocation supportImportant InformationThis is a freelance, dispatch-based, on-demand role. Assignments are provided according to customer requirements and engineer availability. There are no guaranteed working hours or fixed number of assignments.