Desktop Support Engineer
Aviso de fuente externaen Sharp Brains
Sharp Brains seeks Desktop Support Engineers for dispatch-based IMAC, Break/Fix, and L1 desktop support assignments in Santo Domingo, Dominican Republic.
Salario
No especificado
Ubicación
Santo Domingo, República Dominicana
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Desktop Support Engineer
Santo Domingo, República Dominicana
Descripción del empleo
About the role
Sharp Brains is seeking experienced Desktop Support Engineers / IT Field Technicians to provide onsite L1 Desktop Support, IMAC (Install, Move, Add, Change), and Break/Fix services in Roseau and Santo Domingo, Dominican Republic. This is a dispatch-based, on-demand opportunity. Engineers will receive onsite assignments based on customer requirements and availability.
Employment type: Freelance / Dispatch-Based / On-Demand
Service type: IMAC & Break/Fix / Desktop Support L1
Responsibilities
- Provide onsite Level 1 technical support to end users.
- Install, configure, deploy, move, add, and replace desktops, laptops, monitors, printers, and peripherals.
- Perform hardware Break/Fix troubleshooting and replacement.
- Troubleshoot Windows operating system, software, hardware, and connectivity issues.
- Perform workstation setup and equipment relocation.
- Install and configure applications, drivers, and required software.
- Troubleshoot basic LAN, Wi-Fi, Ethernet, and network connectivity issues.
- Provide Smart Hands / onsite support under remote engineering guidance.
- Perform device power cycling, cable checks, hardware replacement, and basic troubleshooting.
- Support IT equipment refresh, deployment, and office moves.
- Maintain asset information and provide serial numbers or equipment details when required.
- Provide site updates, completion reports, and photos as requested.
- Maintain professional communication with customers and onsite personnel.
Requirements
- Experience in Desktop Support, IT Support, Field Service, or Technical Support.
- Hands-on experience with IMAC and Break/Fix activities.
- Experience supporting desktops, laptops, monitors, printers, and peripherals.
- Strong Windows troubleshooting skills.
- Basic networking knowledge including LAN, Wi-Fi, Ethernet, switches, and connectivity troubleshooting.
- Experience with hardware installation and...
How to apply
Apply directly on CazVid.
Datos clave
- Freelance / Dispatch-Based / On-Demand opportunity.
- Service type: IMAC & Break/Fix / Desktop Support L1.
- Assignments are based on customer requirements and availability.
- Basic networking knowledge and strong Windows troubleshooting skills are required.
Preguntas frecuentes
What does the role involve?
It involves onsite L1 Desktop Support, IMAC, and Break/Fix services. Assignments are dispatch-based and on demand.
What experience and skills are required?
The listing asks for experience in Desktop Support, IT Support, Field Service, or Technical Support, along with hands-on IMAC and Break/Fix experience. Strong Windows troubleshooting skills and basic networking knowledge are also required.
How can I apply?
Apply directly on CazVid.