Director of Online Admissions Operations
Aviso de fuente externaen BMA Group Global
Lead and scale online admissions operations at BMA Group Global, improving enrollment strategies, conversion rates, processes, and team performance.
Salario
No especificado
Ubicación
San Juan, Puerto Rico
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Director of Online Admissions Operations
San Juan, Puerto Rico
Descripción del empleo
About the role
BMA Group Global is seeking a Director of Online Admissions Operations to lead, optimize, and scale the operational performance of its online admissions function. The role provides strategic and day-to-day leadership to support a responsive, consistent, high-quality admissions experience from initial inquiry through enrollment.
The Director oversees admissions operations, team performance, lead management, conversion strategies, process optimization, technology utilization, reporting, and cross-functional coordination. The role is data-driven and combines operational leadership, people management, enrollment strategy, and continuous improvement.
Responsibilities
- Lead day-to-day online admissions operations and effective execution of enrollment strategies and institutional objectives.
- Develop operational plans to increase inquiry-to-application, application-to-enrollment, and enrollment-to-start conversion rates.
- Establish standardized admissions processes, workflows, service expectations, and operating procedures across the online admissions organization.
- Monitor the admissions funnel and identify opportunities to improve speed-to-lead, contact rates, appointment rates, application completion, enrollment, and student starts.
- Translate enrollment goals into team targets, staffing requirements, activity expectations, and performance plans.
- Partner with senior leadership on enrollment forecasts, operational priorities, and strategies for achieving student start objectives.
- Ensure admissions operations can scale based on lead volume, program growth, enrollment cycles, and institutional needs.
Requirements
- Significant experience managing admissions or enrollment operations within higher education, preferably supporting online programs and multiple markets.
Datos clave
- The role leads online admissions operations from initial inquiry through enrollment.
- The Director oversees lead management, conversion strategies, processes, technology utilization, reporting, and coordination.
- The source seeks significant experience managing admissions or enrollment operations within higher education.
Preguntas frecuentes
What does the Director of Online Admissions Operations do?
The Director leads and scales online admissions operations, overseeing team performance, lead management, conversion strategies, processes, technology utilization, and reporting.
What experience is sought for this role?
The source seeks significant experience managing admissions or enrollment operations within higher education, preferably supporting online programs and multiple markets.
What enrollment outcomes does the role focus on?
The Director develops plans to improve inquiry-to-application, application-to-enrollment, and enrollment-to-start conversion rates, and supports student start objectives.