Ecommerce Specialist

We are seeking a detail-oriented and proactive E-Commerce Specialist to oversee ourmarketplace operations on Amazon and Walmart. In this role, you will be responsible forkeeping our online bakery shop running smoothly day-to-day—from managing product listingsand optimizing catalog data to handling customer inquiries, managing prices, and tacklingplatform support cases.If you have hands-on experience navigating Seller Central and Walmart Partner Center, solvingcatalog errors, and maintaining high customer satisfaction ratings, we’d love to have you on ourteam.Key Responsibilities● Create, update, and maintain high-converting product listings on Amazon Seller Centraland Walmart Partner Center.● Troubleshoot suppressed listings, search suppression, title mismatches, and imageryerrors.● Submit update requests to platform support teams to fix incorrect attributes, titles, bulletpoints, or product categorizations.● Regularly monitor open cases on Amazon Seller Support and Walmart Partner Support.● Investigate account health issues, listing suspensions, or policy flags, and work directlywith support reps until cases are resolved.● Audit inventory levels across seller accounts to prevent overselling or inactive listingflags.● Monitor and respond promptly to direct customer messages, inquiry tickets, and platformmessages within required SLA timeframes.● Track and reply to product reviews and seller feedback in accordance with platformguidelines and our brand voice.● Address order issues, shipping inquiries, and refunds gracefully to maintain strong sellerperformance metrics.● Update and maintain product pricing, promotional discounts, and seasonal offers acrossboth channels.● Track pricing accuracy to avoid buy-box losses or automated price suppression.Qualifications & Requirements● Experience: 2+ years of hands-on experience managing Amazon Seller Central and/orWalmart Partner Center.● Platform Knowledge: Deep understanding of Amazon catalog feeds, Walmart listingspecs, variation setups, and case log navigation.
● Problem-Solving: Proven track record of resolving complex seller support tickets, listinghijackings/errors, and account health warnings.● Communication: Strong written English skills for professional, friendly customerinteractions and clear support ticket submissions.● Attention to Detail: Meticulous approach to SKU management, pricing updates, andcatalog details.