Engagement Director - Order Management
Aviso de fuente externaen Capgemini
Lead Order Management operations at Capgemini, drive service excellence and transformation, and coach teams. Requires advanced English proficiency.
Salario
No especificado
Ubicación
Aguascalientes, México
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Engagement Director - Order Management
Aguascalientes, México
Descripción del empleo
About the role
Capgemini is seeking an experienced professional to lead Order Management operations, drive service excellence, and support business transformation initiatives across customer service and supply chain functions. The role focuses on operational performance, stakeholder management, team leadership, and continuous improvement.
Responsibilities
- Lead end-to-end Order Management operations and service delivery.
- Drive operational excellence through KPI and SLA management.
- Partner with Sales, Finance, Supply Chain, and Customer Service teams to improve performance.
- Manage customer escalations and ensure timely resolution of operational issues.
- Lead transformation, automation, and process improvement initiatives.
- Develop and coach teams while fostering a high-performance culture.
Requirements
- Bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field.
- 12+ years of experience in Order Management, Customer Service, Supply Chain, Shared Services, or Order-to-Cash operations.
- Experience leading operational teams and managing stakeholders.
- Strong knowledge of Order-to-Cash processes and customer service operations.
- Experience with SAP, Oracle, or similar ERP systems.
- Advanced English proficiency.
Datos clave
- Lead end-to-end Order Management operations and service delivery.
- Requires a bachelor's degree in a related field and 12+ years of relevant experience.
- Requires advanced English proficiency.
Salario estimado
Salario estimado para servicio al cliente en México: MXN 6.350 - 14.000 al mes, según 68 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.
Preguntas frecuentes
What does the role involve?
It involves leading Order Management operations and service delivery, driving operational excellence, and supporting business transformation initiatives.
What qualifications are required?
A bachelor's degree in Business, Supply Chain, Operations, Engineering, or a related field, along with 12+ years of relevant experience. The role also requires advanced English proficiency.
What systems experience is required?
Experience with SAP, Oracle, or similar ERP systems is required.
¿Cuánto paga este empleo?
Esta oferta no indica el salario. Como referencia, el salario estimado para servicio al cliente en México es de MXN 6.350 - 14.000 al mes, según 68 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.