Entry-Level Customer Service Representative

Join Fierro, a rapidly growing company committed to delivering exceptional customer experiences in Managua, Nicaragua. As an Entry-Level Customer Service Representative, you will be the frontline ambassador for our brand, ensuring every customer interaction is positive and impactful. This full-time, on-site role offers a unique opportunity to develop your career in a supportive environment that values innovation, teamwork, and professional growth. At Fierro, we believe in nurturing talent and providing clear advancement pathways, making this position ideal for motivated individuals eager to build a lasting career in customer service.nnKey Responsibilities include responding promptly to inquiries, assisting customers with products and services, handling complaints empathetically, documenting interactions, collaborating with team members, managing time effectively, and participating in training.nnRequired qualifications include a High School Diploma, excellent communication skills, teamwork, problem-solving ability, active listening, and time management. Preferred qualifications include prior customer service experience and CRM familiarity.nnBenefits include competitive salary, health insurance, paid time off, retirement plan, professional development, and a supportive workplace culture.