Especialista en Soporte Técnico

Job Title: Core Support TechnicianKey Skills: Technical Troubleshooting, IT Security, Customer Support, Ticket Management, Email Protocols, Firewalls, Technical Analysis, CommunicationExperience: 1+ Year of ExperienceLocation: Heredia, Costa RicaMode: Hybrid
We at Coforge are hiring for the position of Core Support Technician with the following skill set.
Key ResponsibilitiesAssist in the implementation and configuration of products to meet specific customer needs and environments.Communicate directly with customers to gather information and fully define technical issues or requests.Investigate, troubleshoot, and document technical issues.Manage the ticketing queue and ensure timely resolution of customer reports and requests.Apply technical troubleshooting and analytical skills to resolve product-related issues.Collaborate with internal teams to swiftly resolve customer issues.Provide customer feedback to support product enhancements and improvements.Conduct technical walkthroughs and webinars for customers.Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues.Support continuous improvement initiatives focused on customer satisfaction.Provide backup support for team members when required.Participate in team meetings and discussions.Adhere to company policies and procedures.Perform other duties as assigned.
Required Skills & QualificationsMinimum of 1 year of experience in a similar or related position.Familiarity with standard concepts, practices, and procedures within the IT Security field.Excellent verbal and written communication skills.Strong technical troubleshooting and analytical abilities.Excellent time management and organizational skills.Highly organized and results-oriented.Strong collaboration and teamwork skills.Demonstrated integrity, accountability, respect, and commitment.Ability to work with minimal supervision.
Posted On: 11-08-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.