ESS Solutions Engineer

Job Responsibilities Pre-sales technical support for customer account engagements including the development of documentation/best practices and training to ensure a high-quality design and minimal post sales technical support issues;Pre- and post-sales management of technical account engagements as a key member of the sales team to ensure that comprehensive design, installation and operational plans are developed and communicated to drive successful ESS solution adoption and on-going business growth and loyalty;Pre-sales technical support for utility scale and commercial business and projects/deals and customized/unique design support to ensure design win and high-quality designs that save customers capital and labor costs;Strong engagement and feedback/input to Research and Development and Product Management teams on identified product/technical issues identified along with recommendations for product improvements. Ability to lead product management and development of broad-based market training and tools that address best practices and requirements (e.g. standard and technical business tools);Coordination of field testing and feedback collection for new hardware and software;Close cooperation and alignment with Customer Support to enable a closed loop system on key/top technical and product related issues and ensure high levels of customer satisfaction, especially with top area installer accounts;Lead engagement with customers on application of ESS systems and with evaluation and teaming with partners for balance of system equipment providers, software/EMS integration and EPC;Development of technical documentation to support portfolio of ESS products including technical specifications, manuals, safety certifications, and technical diligence proposals.
Required Qualifications Bachelor’s degree or above in Mechanical Engineering, Electrical Engineering, Battery Engineering, Materials, Industrial Engineering or other related;10+ years of experience in ESS solutions;Strong networking and communication expertise;Ability and willingness to travel locally, domestically and at times internationally.