Field Network Support Technician

At GBH, we don’t just do tech—we live it, breathe it, and build it with purpose.
We’re the dreamers, the builders, the strategists who turn ideas into digital experiences that actually matter. Whether it’s crafting seamless mobile and web apps, unlocking insights through big data, or rethinking tech strategies, we do it all with impact in mind and belonging at heart.
We’re Geared for Impact. Built for Belonging. And always ready for what’s next.
Role Overview
The Field Network Support Technician role is responsible for meeting our customers’ expectations by providing expert, ethical, and reliable technical assistance. This position can work independently to resolve technical support and network-related cases, as well as tasks assigned within projects.
You will be responsible for: Resolve assigned issues (tickets).Review assigned cases and perform daily follow-ups.Be proactive with assigned cases and operational improvements.Clearly document cases from assignment through closure.Keep stakeholders informed about assigned cases.Support other team members with their cases.Continuously train on topics related to the role or as required and contribute knowledge to the team.Physical & Manual ResponsibilitiesInfrastructure: Comfortable using ladders to install or replace Access Points (APs) and other network hardware.Cabling: Hands-on work including pulling cables through conduits and professional RJ45 (Cat6) crimping.Peripherals: Physical setup and network configuration of printers and other local hardware.
RequirementsCurrent student in Networking / IT (ideally ITLA) who has completed at least one term/quarter.Network Technician or Technologist (preferred).CCNA is preferred.2 years of experience providing some form of technical support.Experience working with networks.Experience working with printers, antivirus solutions, servers, etc.Collaboration & VoIP: Proficiency with VoIP platforms (e.g., Grandstream, Isabel) and modern collaboration tools such as Jira and Microsoft Teams.Advanced knowledge of Windows Operating Systems.Intermediate networking knowledge.Proficiency with MS Office tools (Word, Excel, PowerPoint, Outlook).
Terms of EmploymentIndefinite employment contractRotational work scheduleWorking days from Monday to Saturday (44 hours a week), occasional Sundays as part of the rotationComplementary health insuranceMobility: This is an on-site role at a client location