File Repair Technician

RoleWe’re looking for a seasoned File Repair Technician to join our team! As we build a best-in-class consumer healthcare brand to provide increased access to affordable healthcare, you’ll help by pioneering effective practices for digitizing and evaluating the physical dental impressions we receive weekly from thousands of customers all over the country. You'll evaluate and repair digital impressions, ensuring they meet our quality standards. These files will then be sent on to another team, which will transform your work into customized treatment plans. You will report directly to your team lead in Costa Rica. This is a full-time and remote position, occasionally working at the site. What You’ll DoOperate and maintain state-of-the-art orthodontic digital lab equipment.Assess scans of impressions and STL files to determine anatomical accuracy and quality; process STL files accordingly.Digitally sculpt and produce STL files that accurately reflect patient anatomy.Assist the Chief Dental Officer and Lab Manager in developing additional capabilities within the Cad/Cam software suite.Collaborate routinely with our Columbus-based Lab and Support team to communicate results to the providers.Ensure the highest quality standards are met or always exceeded.You’ll work directly with our Lab Manager to identify process improvements aimed at increasing efficacy and efficiency.Perform other duties as assigned. What You’ll NeedCDT certification is preferred but not required.Intermediate knowledge of English language, written and verbal communicationA high level of competence with digital workflow systems, especially CAD tools in the orthodontic and dental spaces, such as 3Shape or exoCAD.Working knowledge of dental anatomy.A deep passion for leveraging innovation and technology to deliver outstanding patient outcomes.Maintain information and reporting accurate and updated.A highly organized and process-oriented approach to tasksA Candid demeanor and confidence to speak up when something isn’t working according to planExceptional attention to detailAn engineering mindset—a problem solver who drives towards continuous improvement.An aptitude with Microsoft Office and Google’s G-Suite/Gmail.Extensive knowledge of clear aligners and orthodontic therapy.At least 30 MB/100MB dedicated internet connectivity.