Front Desk Agent

Company Description The St. Regis Cap Cana Resort is a luxury beachfront property located in Punta Cana, offering refined hospitality and personalized service to guests from around the world. The resort combines elegant accommodations, curated dining experiences, and premium amenities to create a distinctive stay for leisure. Working at the resort provides opportunities to grow within a high-end hospitality setting and contribute to an exceptional guest experience.Role Description: This position is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and efficient front desk experience. Day-to-day tasks include confirming and modifying reservations, processing payments, and providing accurate information about resort services, amenities, and local attractions. The Front Desk Agent coordinates with butlers, concierge, and other departments to respond to guest requests and resolve issues promptly. This role requires maintaining a professional appearance, using property management systems, and upholding brand standards of service at all times.Qualifications Strong customer service and reception skills, including experience with receptionist duties and guest-facing interactions.Proficient communication skills for managing inquiries, and guest correspondence.Ability to communicate clearly in English and Spanish.Previous front desk, hospitality, or hotel experience is preferred. Comfort with basic computer applications and reservation software, with attention to accuracy in data entry and payment processing.Strong organizational skills, reliability, and the ability to handle multiple tasks and guest requests in a fast-paced setting.Willingness to work flexible hours, including evenings, weekends, and holidays, as required by resort operations.