Front Desk Appointment Setter Spanish Bilingual

Stellar Staff is looking for a dynamic, results-driven Spanish Bilingual Front Desk / Appointment Setter (Service Business Assistant) to take absolute ownership of our customer intake and scheduling pipeline. In this role, you will be the primary voice and first impression of our business.
Your mission is simple but vital: ensure no warm lead is ever left unworked and convert incoming inquiries into confirmed consultations on the business owner's estimating calendar. You will balance professional phone outreach with clean administrative data entry and localized social media posting.

Compensation & Benefits:Starting Rate: $6/hourAnnual bonus equal to 1 month's payRetention bonusPerformance-based pay raises (Month 3, Year 1 and 2)

Key Responsibilities:
1. Lead Conversion & Inbound Management (60% of time)Immediate Response: Promptly answer incoming inquiries via phone calls and Facebook Messenger (typically 3 to 10 high-intent inquiries per day).Strict Outbound Cadence: Execute our strict follow-up cadence for warm inbound leads (prospects who have already filled out a contact form). This means a call in the morning, a call in the afternoon, and an accompanying text message daily until the lead is successfully reached.Intake Script Mastery: Confidently navigate our intake script to qualify leads. You will gather contact details and project scopes, confirm that key decision-makers will be present, and secure bookings within approved windows.2. Calendar Management & CRM Upkeep (25% of time)Calendar Separation: Schedule all consultation visits exclusively on Omar’s Estimating Calendar. You will be responsible for strictly keeping this calendar independent from our production/job calendar to protect our team's operational capacity.Meticulous Logging: Log every single customer interaction, call outcome, and project detail inside the CRM in real-time.Quote Follow-up: Execute warm follow-up outreach on outstanding, unaccepted quotes to help answer customer questions and finalize bookings (no cold calling).3. Social Media & Digital Support (15% of time)Local SEO Posting: Post provided before-and-after project photos to our Facebook Page and Google Business Profile using optimized captions to build local search visibility.Email Marketing Support: Over time, assist with managing bi-weekly email marketing campaigns sent directly to our established customer list (initially managed by the owner).

Mandatory Technical Tools:Candidates must demonstrate proficiency and immediate readiness in:Google Workspace (Docs, Sheets, Drive, Forms, Google Calendar)Microsoft Office Suite (Word, Excel)Meta Business Suite (Managing Facebook Business page, Messenger inbox, comments)Google Business Profile (Formerly Google My Business updates/posting)SMB CRMs (Experience utilizing pipeline management tools)

The Ideal Candidate Profile:Communication Skills: Elite English communication skills (both spoken and written). You must be completely comfortable making multiple phone calls a day and keeping a warm, helpful demeanor even when dealing with busy clients.
Process-Driven Mindset: You are someone who loves checking off tasks, following exact processes step-by-step, and keeping your digital workspace perfectly organized.
Boundary Management: The ability to understand complex calendar systems and confidently guide a customer to the correct scheduling window without making exceptions that create double-bookings.