General Manager

About the role

SHA is seeking a General Manager to lead SHA Mexico, a flagship property of the internationally acclaimed SHA. The role combines luxury hospitality with preventive medicine and holistic wellness, with responsibility for guest experience, financial performance, and a high-performing, values-driven organizational culture. The successful candidate will bring strategic vision and a hands-on operational approach, a “Think Global, Act Local” mindset, strong business orientation, and the ability to work with a multicultural, high-profile, and international clientele.

Responsibilities

• Lead and manage all operational aspects of SHA Mexico, ensuring high standards of luxury service, wellness programs, and guest experience.
• Provide visible, hands-on leadership and promote operational excellence and culture engagement across departments.
• Embed AB Living Group’s core values: Excellence, Evolution, Honesty, Caring, and Happiness.
• Build, develop, and retain a high-performing leadership team.
• Oversee financial performance, including budget execution, revenue management, cost control, and KPIs.
• Deliver a seamless, personalized, and memorable guest journey for VIP and international clientele.
• Represent the property with high-profile guests, stakeholders, and media as needed.
• Promote innovation and continuous improvement in luxury wellness hospitality.
• Ensure compliance with legal, safety, health, environmental, and operational standards.
• Protect assets, manage capital expenditure planning (CAPEX), and support long-term property value.

Requirements

The source listing begins the job profile with “Bachelor’s degree in Hospitality Management, Hotel Administration,” but does not provide further details.