German-Speaking Live Chat Support Agent Remote

We are seeking a German-speaking Live Chat Support Agent for a remote, contract-based full-time role. The ideal candidate will be responsible for delivering exceptional customer support through live chat, assisting customers with inquiries, troubleshooting technical issues, and ensuring a positive customer experience.
LocationRemote (Worldwide)
Sunday and Monday: 12am to 8am CET
Contract TypeIndependent Contractor
Responsibilities
Provide professional and timely customer support via live chatHandle customer inquiries efficiently and with empathyTroubleshoot technical and account-related issuesEscalate complex cases when necessaryMaintain a high level of customer satisfactionAccurately document customer interactions and resolutionsCollaborate with internal teams to improve support processes
Qualifications
Fluent German communication skills (written and verbal)Good English communication skills (C1 preferred)Strong customer support and customer satisfaction skillsExperience in technical support and troubleshootingExcellent analytical and problem-solving abilitiesAbility to work independently in a remote environmentReliable, self-motivated, and detail-orientedPrevious experience with live chat tools and customer support platforms is a plusMust have a working Wise account
Form: https://forms.gle/mLuSxqskNJCSwVj7A