German-Speaking Live Chat Support Agent Remote

About the role

Supernal AI is seeking a German-speaking live chat support agent for a full-time, contract-based role. The agent will assist customers with inquiries, troubleshoot technical issues, and help ensure a positive customer experience.

Schedule: Sunday and Monday, 12am to 8am CET.

Responsibilities

• Provide professional and timely customer support via live chat.
• Handle customer inquiries efficiently and with empathy.
• Troubleshoot technical and account-related issues.
• Escalate complex cases when necessary.
• Maintain a high level of customer satisfaction.
• Document customer interactions and resolutions accurately.
• Collaborate with internal teams to improve support processes.

Requirements

• Fluent written and verbal German communication skills.
• Good English communication skills; C1 is preferred.
• Strong customer support and customer satisfaction skills.
• Experience in technical support and troubleshooting.
• Excellent analytical and problem-solving abilities.
• Ability to work independently.
• Reliable, self-motivated, and detail-oriented.
• Previous experience with live chat tools and customer support platforms is a plus.
• A working Wise account is required.

How to apply

Apply directly on CazVid.

Datos clave

• Full-time, contract-based role.
• Schedule: Sunday and Monday, 12am to 8am CET.
• Fluent written and verbal German; good English, with C1 preferred.
• A working Wise account is required.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 6.350 - 14.000 al mes, según 68 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.