Global Marketing Operations Lead

Global Marketing Operations Lead

About the RoleWe are seeking an experienced Senior Marketing Operations Delivery Manager to lead end-to-end delivery across Creative Production, Digital Asset Management (DAM), and Marketing Operations services within a global environment.This role serves as the strategic link between clients and delivery teams, ensuring operational excellence, high-quality execution, stakeholder alignment, and continuous improvement. The ideal candidate brings a strong background in marketing operations, client management, governance, and cross-functional team leadership
.Key ResponsibilitiesDelivery & Operations LeadershipLead the delivery of Marketing Operations, Creative Production, DAM, and Innovation servicesEnsure projects and deliverables are completed on time, within scope, and aligned with quality expectationsDrive process optimization, standardization, and operational excellence initiativesDevelop and implement scalable delivery models and best practicesClient & Stakeholder ManagementServe as the primary point of contact for senior client stakeholdersLead governance meetings, business reviews, and performance discussionsManage risks, escalations, and resolution plansIdentify opportunities to improve service delivery and support business growth
Team LeadershipLead and develop global cross-functional teamsDrive workforce planning, resource allocation, forecasting, and capacity managementFoster a culture of accountability, collaboration, and continuous improvementProvide coaching, mentorship, and performance feedbackGovernance & Performance ManagementEstablish and maintain governance frameworks across Marketing and Creative OperationsMonitor KPIs, SLAs, quality metrics, and compliance standardsDrive workflow optimization and continuous improvement initiativesMaintain operational documentation, playbooks, and standard operating procedures
Financial ManagentSupport budgeting, forecasting, profitability, and cost management activitiesEnsure alignment between operational performance and business objectivesContribute to strategic planning and account growth initiatives
QualificationsRequired:Bachelor’s degree in Marketing, Business Administration, Communications, or a related field12+ years of experience in Marketing Operations, Creative Operations, Agency Operations, Digital Marketing, or related environmentsProven experience leading client-facing delivery teamsStrong stakeholder management and communication skillsExperience with governance frameworks, project management methodologies, and operational excellence initiativesKnowledge of creative production workflows and Digital Asset Management (DAM) platformsExperience with tools such as Jira, Workfront, Asana, Monday.com, or similarStrong financial and business acumen, including budgeting and profitability managementAdvanced English proficiency

Preferred:Experience in global agency, BPO, shared services, or marketing operations environmentsKnowledge of Retail Media Networks, including Amazon Ads, Walmart Connect, and Albertsons Media CollectiveFamiliarity with Adobe Creative Cloud and creative production processes.Experience leading global and multicultural teams
What We’re Looking for:
A strategic thinker with strong execution capabilities and a customer-centric mindset.Exceptional communication and stakeholder management skillsStrong leadership experience with the ability to develop and inspire high-performing teamsAbility to manage complexity, drive operational excellence, and deliver results in fast-paced environments. .Commitment to continuous improvement and innovation.