Global Operations Shared Services Manager

Global Operations Shared Services ManagerRemote roleCleantech | Infrastructure | EnergyTech
We're exclusively partnering with a fast growing cleantech/infrastructure company looking to hire an Global Operations Shared Services Manager who can bring structure, visibility, and disciplined coordination to a complex, global Operations environment.
If you’re an operations generalist who thrives on improving processes, and enabling teams to execute at scale—this is a role where you’ll genuinely make the organisation run better.
What You’ll Own
You’ll lead our Operations Shared Services team and act as the central coordination hub across Supply Chain, Contract Manufacturing, Inventory, Fulfillment, Logistics, and Installations. You won’t run those functions day‑to‑day—but you will ensure work moves smoothly between them.Your remit includes:Leading and developing a distributed Shared Services teamManaging work intake, prioritisation, capacity, and service deliveryMaintaining operating visibility across requests, actions, risks, and dependenciesDriving cross‑functional coordination and removing friction between teamsOwning operational cadence reporting, dashboards, KPIs, and management updatesStandardising processes, documentation, controls, and cross‑trainingSupporting automation, workflow improvements, and better use of ERP/CRM toolsCoordinating selected initiatives that span multiple functions
What You Won’t Own
This role enables execution—it doesn’t replace functional leaders. You won’t own supply‑chain strategy, inventory decisions, logistics execution, installation planning, or functional budgets. Instead, you’ll ensure clarity, follow‑through, and visibility across all operational boundaries.
What Great Looks Like
Requests and recurring responsibilities delivered accurately and on timeClear ownership, actions, due dates, and escalation pathsReduced handoff failures, aging actions, and operational blind spotsReliable, consistent support for internal stakeholdersStandardised, documented, cross‑trained processesImproved automation and reduced manual reworkA more coordinated, predictable, and visible Operations organisation
What You Bring
5–8 years in Operations, Shared Services, Business Ops, Program Management, or Supply ChainExperience leading teams and managing recurring service requestsStrong cross‑functional coordination skills and the ability to influence without authorityProcess‑improvement mindset with experience in SOPs, workflows, KPIs, and reportingStrong analytical skills and comfort with ERP/CRM tools (NetSuite preferred)Experience with Salesforce, Power BI, Smartsheet, workflow automation, and AI toolsClear, concise communication and disciplined follow‑through