Greenhouse Lab Project Manager

Deloitte Greenhouse, Lab Project ManagerDeloitte US Costa Rica Office Thousands of executives have experienced the transformative power of the Deloitte Greenhouse to tackle their toughest business challenges. It takes specialized skills, proven best practices, and deft executive facilitation to deliver results that are anything but business as usual. Our dedicated teams engineer environments and experiences—physical and virtual—for leaders and their teams to achieve breakthrough. We are looking for authentic, motivated, organized, and creative team members with a strong sense of self-awareness and emotional intelligence. You are excited to learn new things and are energized thinking about how to help businesses solve their toughest challenges, particularly in a team setting. Specific background, expectations, and experiences vary by role. The Role Lab Delivery Excellence Lab Planning Manager – The professional will be an active member of the Lab Delivery Excellence team, which works in collaboration with other Deloitte teams (e.g., the CFO Program, CHRO Program) to plan and coordinate exceptional executive transition experiences and team labs for clients.Transition Labs support C-level executives as they prepare for and accelerate the transition into their role—focusing on how they spend their time, their talent, and their critical relationships across their stakeholders, culminating in a tangible 180-day plan. Our team labs are designed for C-Suite executives and their teams to tackle specific leadership needs, challenges, and opportunities.Team Labs leverage proven methodologies and technologies to drive strategic conversations and tangible outcomes. Ideal candidate should have demonstrated leadership of small teams with a track record of enabling growth, driving innovation, and enhancing value. Candidate should possess strong analytical skills, along with excellent communication skills. Work you’ll do Partner with the CR CMG Leader, Deloitte Greenhouse CR Leader, and various US leaders to create a strong community of resources which operate effectively as an extension of the US teams. Serve as an LDX team leader providing oversight to a team of resources supporting executive lab experiences. Collaborate with other LDX leaders, to support projects related to talent, process improvement, innovation, collaboration, and learning & development. Serve as an active member of the Lab Delivery Excellence team in a Lab Project Manager role. Expectations Partner with LDX and Greenhouse LeadersBusiness leadership: Understand Deloitte’s business and strategic priorities and help the teams understand and drive those priorities to the account teams and firm’s clientsGreenhouse leadership: Partner with key leaders across the Greenhouse to bring the best of Deloitte to our clients and account teams. Clearly understand the value propositions of the various Greenhouse offerings, as well as the overall needs of key stakeholders (e.g., firm and business leaders, account leaders, etc.) to effectively direct the team’s work to the needs of our clients and account teams, while providing operational leadership and guidance to the LDX team.Stakeholder management: Build relationships with US-based Greenhouse offering and program leaders to understand their priorities and shape the LDX team’s priorities and operations.Innovate and industrialize services: Constantly improve the level and quality of services across the LDX team while leveraging technology and innovation. Develop Our People and Our Community to Enhance the Talent Experience in CRBuild and inspire a culture of excellence: Provide deep client experience orientation and strategic vision, underpinned by effective and efficient tools and processesCreate community and culture: Facilitate collaboration and best practice sharing, creating a positive, inclusive culture across the teamsBuild a team of leaders: Focus on succession and leadership opportunities across the LDX teamsBe a leader to each team member: Help all our team members maximize their talents and strengths, development areas, goals and aspirations; work with respective Greenhouse offering/programs to address their needsSupport the Talent lifecycle: Support US teams in recruitment, Learning and Development, Performance Management and Recognition, Promotion and Career ProgressionManage financials and on-the-ground operations: Maintain professional rigor around utilization, compliance to Bare Minimums, team budgets, etc. Lab Delivery Excellence - Project Management and OperationsManage planning efforts for C-Suite Labs: coordinating logistics, overseeing and ensuring completion of key activities, identifying and escalating risks, and managing communication and coordination among lab participants and stakeholdersAccurately capture Interviews/meetings: Taking accurate notes during stakeholder interviews with C-Suite executives and Lab preparation discussions—with sufficient detail, using formal business language and formatCreate Lab Prep Materials: Reviewing all relevant data and preparation materials (including stakeholder interview notes) for each lab and synthesizing the information into succinct insights and actionable themes for lab Facilitators and ProducersIdentify relevant C-Suite Issues: Researching and identifying relevant C-suite-level issues and infusing key functional area knowledge (e.g. Finance, IT, Marketing, etc.) into lab design materialsCollaborate: Collaborating with the Operations team to support ad hoc operational and strategic efforts for the teamRelationship and Program Management: Consists of:Coordinating with executive-level external clients as well as senior Deloitte leaders (including Clients & Industry leaders, function leaders, and the leaders of high-priority client accounts)Promoting lab sessions when interacting with account teams in support of the team’s goals (e.g. sales goals, relationship-building goals, etc.)Working collaboratively with all team members, promoting teamwork and high-quality deliverablesStrategy and Innovation: Researching and piloting innovative approaches that can enhance our offerings, including data analysis Specifically, expectations as a Lab Project Manager:Leading scoping calls with account teamsSupporting labs that are highly complex, managing custom labs, and leading a series of labsLeading labs with challenging customers and/or facilitatorsSupporting labs where the client provides the investmentPassionate about serving external clients and internal client-facing teams to deliver the best of the firm and to strengthen relationships with Deloitte’s most important clientsExcellent executive presenceAbility to build relationships and credibility with internal key stakeholdersCan work independently, proactively, and operative effectively in ambiguityAbility to lead with influence and manage upAbility to multitask and manage work across multiple streamsHighly developed personal and professional ethics are expectedAbility to understand and address client challenges and develop key talking points; selecting a speaking style and approach best suited for the situation and audienceSupporting high-stakes labs, including rebuilding the brand with customers, revenue opportunities on the line, lab built into an engagement, etc.Serving as a point of contact/relationship manager for key LDX stakeholders who focus on a particular C-suite role. Strong candidates should possess:Self-motivated, proactive, innovative, and strong team playerThrives in a fast-paced, detail-oriented environmentStrong persuasion, influencing, negotiation, and conflict resolution skillsStrong critical thinking and problem-solving skillsDemonstrated capability to shape and motivate highly effective teams Required Qualifications:Experience leading large and complex organizations with an empathetic and value-based leadership styleBachelor’s Degree10+ years’ experience in a professional/corporate environmentStrong English and Spanish, oral and written communication skillsStrong presentation and influencing skills, with the ability to develop, structure, organize, and clearly a synthesize complex topic and lead a discussion with key stakeholders/leaders to ideate solutionsExperience working with US leadersExcellent team management and coaching skillsProficiency in Microsoft Office Suite of applications including excellent PowerPoint skills. MS Teams and Salesforce experience is preferred.Must be legally authorized to work in the Costa Rica without the need for employer sponsorship, now or at any time in the futurePreferred Qualifications: MBA or Masters in BusinessAbility to develop compelling and analytical data visualizations using one or more software tools, such as Excel, Tableau, and PowerPoint Strong project management skills As used in this posting, “Deloitte” means DSS Delivery Costa Rica S.R.L., a Costa Rican sociedad de responsabilidad limitada and subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.