Guest Relations Officer - BLV

About the role

The Guest Relations Officer owns guest interactions and follows up on the guest experience, offering seamless, exceptional and memorable premium service. As part of the Guest Relations team, this role is the liaison between guests and all Hotel and Marine Departments, proactively anticipating guest needs and expectations.

The role requires outstanding hospitality, communication and organizational skills, effective decision-making, and keen attention to detail. The Guest Relations Officer is accountable for the quality of each guest’s personalized experience, guest sentiment following interactions, and the orderliness, emergency preparedness and efficacy of stateroom services.

Responsibilities

• Maintain professionalism and emergency preparedness within stateroom services.
• Support the operation in resolving elevator and ADA alarms.
• Serve as the brand voice of the ship and Guest Relations for external calls.
• Provide impeccable personalized service to internal and external guests and crew.
• Respond to escalated guest concerns in an upscale, considerate, professional and positive manner, showing empathy and actively listening.
• Take periodic metrics of guest counts, call volume, call content, and guest and crew call behavioral analysis.
• Communicate inventory and program information.

Requirements

• Shipboard employment.
• Ability to speak English clearly, distinctly and cordially with guests.
• Additional languages are preferred: Spanish, Portuguese, Italian, French or German, with conversational proficiency.
• Two to three years of background experience as a front desk receptionist in a 4- or 5-star hotel.
• Guest services shipboard experience is an advantage.

Datos clave

• Shipboard employment.
• English communication skills are required; conversational proficiency in additional listed languages is preferred.
• Two to three years of front desk or receptionist experience in a 4- or 5-star hotel is required.
• Guest services shipboard experience is an advantage.

Salario estimado

Salario estimado para servicio al cliente en Bolivia: BOB 1.750 - 4.000 al mes, según 5 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.