Guest Relations Officer

About the role

At Celebrity Cruises, the Guest Relations Officer owns guest interactions and follow-up, delivering seamless, exceptional and memorable premium service. The role liaises between guests and hotel and marine departments, proactively anticipating guest needs and expectations. It requires hospitality, communication, organizational and decision-making skills, attention to detail, and accountability for personalized guest experiences and stateroom services.

Responsibilities

• Maintain professionalism and emergency preparedness within stateroom services.
• Support the operation in resolving elevator and ADA alarms.
• Represent the ship and Guest Relations as the brand voice for external calls.
• Provide personalized service to internal and external guests and crew.
• Respond to escalated guest concerns with empathy, active listening and a considerate, professional and positive manner.
• Track metrics including guest counts, call volume, call content, and guest and crew call behavioral analysis.
• Communicate inventory and program information.

Requirements

• Ability to speak English clearly, distinctly and cordially with guests.
• Additional language skills are preferred, including conversational proficiency in Spanish, Portuguese, Italian, French or German.
• Two to three years of experience as a front desk or receptionist in a four- or five-star hotel.
• Shipboard guest services experience is an advantage.
• Shipboard employment.

Datos clave

• Shipboard employment.
• Requires two to three years of front desk or receptionist experience in a four- or five-star hotel.
• Shipboard guest services experience is an advantage.
• English communication skills are required; additional languages are preferred.

Salario estimado

Salario estimado para servicio al cliente en Argentina: ARS 65.000 - 775.000 al mes, según 14 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.