Guest Service Officer

About the role

The Guest Services Officer is friendly, passionate, and committed, with a strong focus on guest satisfaction. The role calls for outstanding hospitality, customer service, communication, organizational skills, and effective decision-making.

Responsibilities

• Listen actively and assist guests in resolving issues and concerns.
• Communicate tactfully with guests, department heads, and shipboard employees to resolve problems and negotiate resolutions.
• Operate basic office equipment, including telephones, computers, and copy machines.

Requirements

• At least one year of experience in a customer contact position within the hotel field or a related industry.
• At least one year of cash handling experience and an understanding of US currency and exchange rates.
• Proven customer service skills, including interacting with guests in a considerate, professional, and positive manner, showing concern, and listening actively.
• Ability to speak English clearly and distinctly, and to read and write English to understand and interpret written procedures and give and receive instructions.
• Ability to present information and respond to questions from guests, supervisors, and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.
• Completion of high school or basic education equivalency is preferred.
• Must be willing to work onboard for 5-6 months.

How to apply

Apply directly on CazVid.

Datos clave

• Must be willing to work onboard for 5-6 months.
• Requires at least one year of hotel-field or related customer contact experience.
• Requires at least one year of cash handling experience and knowledge of US currency and exchange rates.
• English communication skills are required; additional languages are essential.