Guest Service Officer

About the role

Royal Caribbean Group is seeking a friendly, passionate, and committed Guest Services Officer with a strong focus on guest satisfaction and hospitality.

Responsibilities

• Listen actively and assist guests to resolve issues and concerns.
• Communicate tactfully with guests, department heads, and shipboard employees to resolve problems and negotiate resolutions.

Requirements

• At least one year of experience in a customer contact position in the hotel field or a related industry.
• At least one year of cash handling experience and an understanding of US currency and exchange rates.
• Demonstrated customer service skills, a considerate and positive manner, and the ability to listen actively.
• Outstanding hospitality, strong communication and organizational skills, and effective decision-making abilities.
• Ability to operate basic office equipment, including telephones, computers, and copy machines.
• High school completion or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.
• Must speak English clearly and distinctly and be able to read and write English to understand and interpret written procedures, give and receive instructions, present information, and respond to questions.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

How to apply

Apply directly on CazVid.

Datos clave

• Must be willing to work onboard for 5-6 months.
• Requires at least one year of hotel-field or related customer contact experience.
• Requires at least one year of cash handling experience and understanding of US currency and exchange rates.
• English communication and ability to speak additional languages are required.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 6.650 - 13.500 al mes, según 71 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.