Guest Service Officer

About the role

The Guest Services Officer must be friendly, passionate, and committed, with a strong disposition toward guest satisfaction. The role calls for a people person with a great sense of humor and outstanding hospitality.

Responsibilities

• Actively listen and extend assistance to resolve guest issues and concerns.
• Interact with guests in a considerate, professional, and positive manner by showing concern and listening actively.
• Communicate tactfully with guests, department heads, and shipboard employees to resolve problems and negotiate resolutions.

Requirements

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience and an understanding of US currency and exchange rates.
• Strong communication, organizational, and decision-making skills.
• Ability to operate basic office equipment, including telephones, computers, and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.
• Required to speak English clearly and distinctly and to read and write English to understand and interpret written procedures, give and receive instructions, present information, and respond to questions.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.

How to apply

Apply directly on CazVid.

Datos clave

• Minimum one-year experience in a hotel or related-industry customer contact position.
• Minimum one-year cash handling experience and understanding of US currency and exchange rates.
• Must be willing to work onboard for 5-6 months.
• English is required; additional languages are essential.

Salario estimado

Salario estimado para servicio al cliente en Ecuador: USD 450 - 600 al mes, según 52 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.