Guest Service Officer

About the role

Royal Caribbean Group seeks a friendly, passionate and committed Guest Services Officer with a strong focus on guest satisfaction and hospitality.

Responsibilities

• Listen actively and assist guests with issues and concerns.
• Communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

Requirements

• At least one year of experience in a customer contact position within the hotel field or a related industry.
• At least one year of cash handling experience and an understanding of US currency and exchange rates.
• Demonstrated customer service skills, with a considerate, professional and positive manner.
• Strong communication, organizational and decision-making skills, and the ability to operate basic office equipment, including telephones, computers and copy machines.
• High school completion or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.
• Must speak English clearly and distinctly, and read and write English to understand written procedures, exchange instructions and information, and respond to questions.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian or Danish is essential.

Datos clave

• At least one year of customer contact experience in the hotel field or a related industry.
• At least one year of cash handling experience and understanding of US currency and exchange rates.
• Must be willing to work onboard for 5-6 months.
• English proficiency is required; ability to speak additional languages is essential.

Salario estimado

Salario estimado para servicio al cliente en Perú: PEN 1.150 - 1.500 al mes, según 146 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.