Guest Services Manager
Aviso de fuente externaen Royal Caribbean Group
Lead shipboard guest services, drive an outstanding vacation experience, and support team development, operational goals, and guest satisfaction.
Salario
No especificado
Ubicación
Córdoba, Argentina
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Guest Services Manager
Córdoba, Argentina
Descripción del empleo
About the role
As a key member of the shipboard management team, the Guest Services Manager delivers an industry-leading guest vacation experience while personifying The ROYAL WAY: Friendly, Passionate, and Committed. The role strives to exceed hospitality industry standards and ensure guest and team satisfaction.
Responsibilities
- Establish and drive a positive working environment focused on operational goals.
- Prioritize training, leadership, development, and recognition of overall team performance.
- Lead by example from the front of the house and advocate for outstanding service that goes beyond guest expectations.
- Use coaching and counseling to improve performance where possible, and administer the progressive disciplinary action process.
- Work positively and cooperatively in a diverse team environment to meet established timeframes for the Guest Services division operation.
Requirements
- Minimum two years’ front of house managerial or operational experience in a cruise line (shipboard).
- Ability to deal effectively with internal and external guests, including those requiring discretion, patience, tact, and diplomacy.
- Knowledge of customer and personal service principles, including needs assessment, problem resolution, and quality service standards.
- Ability to communicate diplomatically with managers and shipboard and shore-side employees to resolve problems and negotiate amicable resolutions.
- Flexibility to manage, focus, direct, and encourage a positive, dynamic, diverse guest services operation in a changing work environment.
- Flexible outlook towards placement throughout the fleet, considering changing fleet-wide needs.
Datos clave
- Requires a minimum of two years’ front of house managerial or operational experience in a cruise line (shipboard).
- The role focuses on guest satisfaction, team development, and operational goals.
- Requires flexibility towards placement throughout the fleet.
Salario estimado
Salario estimado para servicio al cliente en Argentina: ARS 65.000 - 775.000 al mes, según 14 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.
Preguntas frecuentes
What does the Guest Services Manager do?
The role leads the guest services operation and advocates for outstanding service that goes beyond guest expectations.
What experience is required?
A minimum of two years’ front of house managerial or operational experience in a cruise line (shipboard) is required.
What skills does the role require?
The role requires effective, diplomatic communication, customer service knowledge, and flexibility in a changing work environment.
¿Cuánto paga este empleo?
Esta oferta no indica el salario. Como referencia, el salario estimado para servicio al cliente en Argentina es de ARS 65.000 - 775.000 al mes, según 14 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.