Guest Services Manager

About the role

As a key member of the shipboard management team, the Guest Services Manager helps deliver an industry-leading guest vacation experience while personifying The ROYAL WAY: friendly, passionate, and committed. The role focuses on guest and team satisfaction, hospitality standards, and a positive working environment.

Responsibilities

• Drive a positive working environment and focus on operational goals.
• Prioritize training, leadership, development, and recognition of team performance.
• Lead by example and advocate for outstanding guest service that exceeds expectations.
• Use coaching and counseling to improve performance where possible.
• Work cooperatively with a diverse team to meet established timeframes for Guest Services operations.

Requirements

• Minimum two years’ front-of-house managerial or operational experience in a cruise line shipboard role.
• Ability to deal effectively with internal and external guests, including those requiring discretion, patience, tact, and diplomacy.
• Knowledge of customer and personal service principles, including needs assessment, problem resolution, and quality service standards.
• Ability to communicate diplomatically with managers and shipboard and shore-side employees to resolve problems and negotiate amicable resolutions.
• Flexibility to manage, focus, direct, and encourage a positive, dynamic, diverse guest services operation in a changing work environment.
• Flexible outlook toward placement throughout the fleet.

Datos clave

• Requires minimum two years’ front-of-house managerial or operational experience in a cruise line shipboard role.
• The role leads guest services and focuses on guest and team satisfaction.
• Requires a flexible outlook toward placement throughout the fleet.

Salario estimado

Salario estimado para servicio al cliente en México: MXN 6.650 - 13.500 al mes, según 71 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.