Guest Services Manager
Aviso de fuente externaen Wyndham Grand Rio Mar Rainforest Beach & Golf Resort
Oversee guest services from check-in to check-out, lead the team, resolve guest concerns, and coordinate service for individual guests and groups.
Salario
No especificado
Ubicación
Rio Grande, Puerto Rico
Tipo de empleo
Tiempo completo
Modalidad
No especificado
Guest Services Manager
Rio Grande, Puerto Rico
Descripción del empleo
About the role
Wyndham Grand Rio Mar Rainforest Beach & Golf Resort is looking for a Guest Services Manager to oversee the guest experience from check-in to check-out. The role manages guest service operations, including bell services, concierge, and PBX, and coordinates with events and sales teams to support individual guests and large groups.
Responsibilities
- Oversee guest service functions, including front desk, concierge, and bell services.
- Lead the team in maintaining high service standards and resolving guest concerns.
- Coordinate with events and sales teams to deliver seamless experiences for individual guests and large groups.
- Support the resort’s overall objectives.
Requirements
- At least 3 years of managerial experience in guest services; resort or convention hotel experience is preferred.
- Strong leadership, communication, and organizational skills.
- Ability to handle guest complaints and deliver service recovery.
- Experience managing group and convention-related logistics.
- Proficiency in property management systems (PMS), guest service technologies, and event management platforms.
- A bachelor’s degree in Hospitality Management or a related field is preferred, or equivalent experience.
Datos clave
- Requires at least 3 years of managerial experience in guest services.
- A bachelor’s degree in Hospitality Management or a related field is preferred, or equivalent experience.
- The role manages guest service operations, including bell services, concierge, and PBX.
Preguntas frecuentes
What does the Guest Services Manager do?
The manager oversees the guest experience from check-in to check-out and manages guest service operations, including bell services, concierge, and PBX.
What experience is required?
At least 3 years of managerial experience in guest services is required. Resort or convention hotel experience is preferred.
What education is preferred?
A bachelor’s degree in Hospitality Management or a related field is preferred, or equivalent experience.