Guest Services Manager - ARG

About the role

The Guest Services Manager strives to exceed hospitality industry standards while ensuring guest and team satisfaction. The role promotes a positive working environment and focuses on operational goals through training, leadership, development, and recognition of team performance.

Responsibilities

• Lead the delivery of an exceptional guest experience and help other divisions understand the drivers of these standards.
• Maintain rapport with division heads from the Hotel and Marine departments.
• Lead a team focused on customer service and efficient responses to guest requests.
• Track key performance indicators, guest ratings, and comments, and foster ownership of the guest experience across the Guest Services team.
• Balance operational needs between the Financial and Guest Services Divisions through communication about guest issues.
• Manage onboard group business and support the Group Coordinator with the skills, training, tools, information, and support needed to deliver services and products consistently.
• Assign duties and responsibilities, observe team members, and provide open and honest feedback to support high quality standards.
• Apply comprehensive knowledge of Customs and Immigration policies and procedures.

Requirements

• Background as a Hotel Director or Hotel General Manager on a cruise ship.
• Two to three years of hotelier experience.
• Additional languages are an advantage, including Spanish, Italian, Portuguese, French, or German.

Datos clave

• Requires a Hotel Director or Hotel General Manager background on a cruise ship.
• Requires 2-3 years of hotelier experience.
• Additional languages are an advantage: Spanish, Italian, Portuguese, French, or German.

Salario estimado

Salario estimado para servicio al cliente en Argentina: ARS 65.000 - 775.000 al mes, según 14 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.