Head of Operations

🚀 Hiring: Operations Head | Medellín, Colombia | Work From Office / Hybrid📍 Location: Medellín, Colombia🏢 Work Mode: Work From Office (WFO) / Hybrid (Based on Business Requirements)Aceolution is looking for an experienced Operations Head to lead business operations and administrative functions for our Medellín office. If you have a strong background in operations management, process improvement, and team leadership, we'd love to hear from you.Key Responsibilities✔ Oversee daily business operations and administrative activities for the Medellín office.✔ Develop and implement operational strategies to improve productivity and efficiency.✔ Manage operational workflows, processes, and standard operating procedures (SOPs).✔ Lead and coordinate teams to achieve business goals and performance targets.✔ Monitor KPIs, operational metrics, and prepare performance reports.✔ Identify process improvement opportunities and implement best practices.✔ Collaborate with leadership and cross-functional teams to ensure smooth operations.✔ Manage office administration, facilities, vendors, and operational requirements.✔ Support workforce planning, resource allocation, and team development.✔ Ensure compliance with company policies and operational standards.✔ Drive employee engagement initiatives and support business growth.Requirements✅ Bachelor's degree in Business Administration, Operations Management, Management, or a related field.✅ 8+ years of experience in operations management, business operations, or administration.✅ Proven experience leading teams and managing operational functions.✅ Strong understanding of process improvement and operational excellence.✅ Experience managing KPIs, performance metrics, and reporting.✅ Excellent leadership, communication, and problem-solving skills.✅ Ability to manage multiple priorities in a fast-paced environment.✅ Strong knowledge of Microsoft Office Suite and operational tools.✅ Ability to work onsite in Medellín, Colombia.Preferred Qualifications⭐ Experience managing operations for Technology, BPO, Shared Services, or Global Organizations.⭐ Experience working with international and cross-functional teams.⭐ Strong vendor and stakeholder management experience.⭐ Experience developing SOPs and improving business processes.📩 Interested candidates, please share the following to [email protected]:Updated ResumeCurrent LocationCurrent SalaryExpected SalaryNotice PeriodEnglish ProficiencySuitability for the role (Rate yourself on a scale of 5)