Healthcare Operations Manager

About the role

VXI Global Solutions is seeking an experienced Healthcare Operations Manager to lead high-performing Healthcare teams in a fast-paced BPO environment. The role focuses on operational excellence, outstanding customer experiences, service performance goals, and alignment with business objectives.

The ideal candidate has experience managing large contact center operations, developing leaders, improving customer satisfaction, and exceeding operational KPIs.

Responsibilities

• Lead and develop Healthcare and Customer Service operations to achieve business objectives.
• Coach and mentor Operations Team Leaders to improve team performance and employee engagement.
• Analyze operational trends and identify opportunities to improve customer experience and operational efficiency.
• Develop and execute action plans to achieve financial and operational goals.
• Present business reviews and operational results to senior leadership and clients.
• Partner with Workforce Management, Quality, Training, Recruiting, HR, and other support teams to support operational success.
• Monitor staffing.

Requirements

• At least 8 years of experience in the BPO/Contact Center industry.
• At least 5 years of experience leading Operations Managers, Team Leaders, or large frontline teams.
• Bachelor's Degree completed or currently pursuing.
• Proven experience managing Healthcare operations.
• Strong leadership, coaching, and people development skills.
• Data-driven, with strong analytical and decision-making abilities.
• Excellent conflict resolution and problem-solving skills.
• Ability to work in a fast-paced, high-pressure environment.
• Strong communication and stakeholder management skills.
• Advanced knowledge of contact center KPIs and performance management.
• Understanding of Healthcare compliance, data privacy, and regulatory requirements is preferred.
• Workforce Management (WFM) knowledge is a plus.
• Advanced Microsoft Excel skills are preferred.

How to apply

Apply directly on CazVid.

Datos clave

• The role leads Healthcare teams in a fast-paced BPO environment.
• Requires at least 8 years of experience in the BPO/Contact Center industry.
• A Bachelor's Degree must be completed or currently pursued.
• Understanding of Healthcare compliance, data privacy, and regulatory requirements is preferred.

Salario estimado

Salario estimado para servicio al cliente en Guatemala: GTQ 3.950 - 7.700 al mes, según 24 ofertas con salario publicado en CazVid. Es una estimación, no el salario ofrecido.