Healthcare Team LeadSupervisor BOG

Position Summary:

We are looking for a detail-oriented and proactive Healthcare Supervisor to manage the daily activities of our healthcare teams. The successful applicant will possess a strong grasp of healthcare procedures, exceptional leadership abilities, and a commitment to providing superior service to patients.

Candidates should have at least 2 years of experience as a Supervisor or a similar role in the healthcare industry, within a BPO setting, including experience in managing diverse interactions (phone, chats, emails, tickets).

On-site role in Bogota.

Responsibilities:

Supervise and lead a team of associates, monitor their performance, and implement improvement plans where neededEnsure compliance with HIPAA and other relevant healthcare regulations and data privacy standardsConduct regular coaching, feedback, and performance evaluationsManage scheduling, shift coverage, and adherence to SLAsHandle escalations and provide resolution support for complex customer issuesCollaborate with QA, training, and operations teams to ensure process efficiency and consistencyParticipate in client calls, audits, and reporting as requiredIdentify process improvement opportunities and recommend solutions to enhance service delivery

Required Skills/Abilities:

Excellent (near-native) written English is a requirement for this jobFamiliarity with U.S. healthcare systems (insurance, provider, or payer processes)Strong understanding of HIPAA and data privacy protocolsExcellent communication, coaching, and conflict resolution skillsAbility to work in a fast-paced and deadline-driven environmentGreat eye for detecting employee risk before it becomes an issueTrack record of building positive relationships with employees and partnersStrong work ethic and a talent for bringing out the best in othersPassionate about sharing knowledge and helping othersProficient in MS Office, Google SuiteExperience navigating CRM systems (e.g., Zendesk, Kustomer, Salesforce)

Education and Experience:

Minimum 2 years of experience in a BPO environment, with at least 1 year in a supervisory or team lead roleExperience handling diverse interactions such as phone calls, emails, chats, and ticketsSenior college student or bachelor's degree in Business Administration or related fields

Powered by JazzHR

HpceSmmhEc