Helkdesk Support

IT Support Specialist – Microsoft 365 & Network Administration

Location: Bogota, ColombiaEmployment Type: Full-timeLanguage Requirement: Conversational English (B2 minimum)Role OverviewWe are seeking a proactive and detail-oriented IT Support Specialist to join our team. The ideal candidate will handle day-to-day support tickets related to Office 365 administration, network setup and maintenance, and user life cycle management. This role requires strong technical expertise, excellent documentation practices, and a customer-first mindset.Key ResponsibilitiesOffice 365 Administration: Manage Exchange Online, SharePoint, Teams, and security policies.Network Setup & Maintenance: Configure, monitor, and troubleshoot LAN/WAN environments.User Life Cycle Management: Oversee onboarding, offboarding, and account provisioning.Microsoft 365 Licensing: Assign, track, and optimize license usage.Documentation: Maintain accurate records of processes, incidents, and solutions.Customer Service: Provide responsive, empathetic support to end-users.Conversational English: Communicate effectively with international teams and clients.QualificationsProven experience in Microsoft 365 administration and network management.Familiarity with account provisioning and user management workflows.Strong troubleshooting skills with a structured, step-by-step approach.Excellent communication and documentation abilities.Minimum B2 English level (spoken and written).Customer-oriented mindset with patience and professionalism.What We OfferCompetitive salary and benefits package.Opportunities for professional growth.Collaborative work environment with modern tools and technologies.Exposure to diverse projects across multiple clients.