Help Desk Support Specialist

🚀💻 WE'RE HIRING | HELP DESK LEVEL 2 TECHNICAL SUPPORT 💻🚀 Open to candidates currently located in El Salvador ONLY 🌟 The Functionary is looking for a skilled and customer-focused Help Desk Level 2 Technician to join our growing technical support team! Are you passionate about technology, troubleshooting, networking, and helping customers solve complex technical issues? 🔧🖥️🌐This could be the perfect opportunity for you! 👇━━━━━━━━━━━━━━━━━━ 🔥 WHAT YOU'LL BE DOING🛠️ Provide Level 2 Technical SupportTroubleshoot and resolve escalated technical issues beyond the Level 1 scope.🖥️ Troubleshoot Hardware & SoftwareDiagnose issues involving computer systems, software, devices, and connectivity.🌐 Support Networking IssuesTroubleshoot routers, modems, internet connectivity, and other network-related issues.📡 Work with Connected & IoT TechnologiesSupport technical issues involving connected devices and IoT-related technologies.🎧 Deliver Excellent Customer SupportCommunicate clearly and professionally with customers while providing effective technical solutions.📋 Manage & Document Support CasesTrack incidents, document troubleshooting steps, provide updates, and ensure proper resolution or escalation.🤝 Collaborate with Technical TeamsWork closely with Level 1 support and other internal teams to resolve complex technical issues.━━━━━━━━━━━━━━━━━━ 🎯 WHAT WE'RE LOOKING FOR🔹 Previous experience in Help Desk, Technical Support, IT Support, or Customer Technical Support🔹 Experience handling Level 2 or escalated technical issues🔹 Strong knowledge of computer systems, hardware, and software troubleshooting🔹 Understanding of networking fundamentals🔹 Experience troubleshooting routers, modems, and connectivity issues🔹 Knowledge or exposure to IoT and connected technologies🔹 Experience working in a high-volume customer service or technical support environment🔹 Strong problem-solving and multitasking skills🔹 Excellent verbal and written communication skills🔹 A customer-focused, professional, and positive attitude 😊🔹 Advanced English Level – C1 Required 🇺🇸🇬🇧━━━━━━━━━━━━━━━━━━ ✨ NICE TO HAVE🏠 Previous remote or hybrid work experience📡 Experience supporting IoT, smart devices, or connected technologies🎫 Experience using ticketing systems, incident management tools, or CRM platforms⚙️ Experience contributing to process improvements or technical support initiatives📜 Technical Support, IT, Networking, or Customer Service certifications━━━━━━━━━━━━━━━━━━ 📌 POSITION DETAILS👨 💻 Position: Help Desk Level 2 Technical Support Agent🏢 Company: The Functionary📍 Location: Open to candidates currently located in El Salvador🏠 Work Modality: on-site, with the possibility of hybrid/Remote work based on performance and client requirements🗓️ Schedule: Full-time availability required. Exact schedule will be provided later in the process.🕒 Time Zone: CST💰 Salary: TO BE DISCLOSED UPON CONTACT📋 Contract Type: Long-term contract🖥️ Equipment: Provided🌎 English: Advanced English level (C1)🚀 Start Date: As soon as possible👥 Openings: 2━━━━━━━━━━━━━━━━━━ 📩 INTERESTED? 🚀 Don't miss this opportunity to grow your career in technical support and work with a dynamic technology-focused team! 👇 Apply today or share this opportunity with someone who might be a great fit! #Hiring 🚀 #HelpDesk #HelpDeskLevel2 #ITSupport #TechnicalSupport #Level2Support #ServiceDesk #TechSupport #ITJobs #Networking #Troubleshooting #IoT #RemoteJobs #RemoteWork #ElSalvadorJobs #ElSalvador #EnglishJobs #C1English #CustomerSupport #TechCareers #TheFunctionary Postúlate directamente en CazVid.