Help Desk Technician

Company Description RMCOMM is a technology services provider offering a full range of cybersecurity, managed services, voice, internet, cloud, equipment, and business solutions. The company is committed to delivering superior quality support to organizations seeking reliable and secure IT infrastructure. RMCOMM focuses on helping clients optimize their technology investments while maintaining robust security and performance. Team members collaborate in a dynamic environment that values problem-solving, customer service, and continuous improvement.Role Description The Help Desk Technician role is a full-time, on-site position based in San Juan. This role is responsible for providing first-level technical support to end users, including diagnosing and resolving issues related to desktop computers, software, networking, and peripherals. The Help Desk Technician will manage support requests via phone, email, and ticketing systems, documenting issues and resolutions accurately. Daily tasks include troubleshooting hardware and software problems, performing basic computer repairs, and escalating complex issues to senior technical staff when necessary. The role also involves maintaining a high level of customer service, ensuring timely responses, and assisting with routine system updates and maintenance.Qualifications Strong skills in Desktop Computers and Computer Repair to diagnose, maintain, and replace hardware components.Experience in Technical Support and Help Desk Support for handling user inquiries and managing support tickets.Proficient Troubleshooting abilities to identify, analyze, and resolve software and connectivity issues.Basic understanding of operating systems, common business applications, and networking fundamentals.Effective communication skills and a customer-focused approach to support users with varying technical knowledge.Ability to work on-site in San Juan, manage multiple tasks, and prioritize in a fast-paced environment.Relevant certifications such as CompTIA A+, Network+, or similar are preferred.Previous experience in a help desk or technical support role is an advantage.