Heredia Seasonal Back Office Specialist on Site

Objective:
Are you passionate about technology innovation and eager to support cutting-edge health check technology? At Foundever, we're on a mission to empower individuals to help our customers to optimize their health and well-being. Our innovative services and support are designed to help the global community gain a deeper understanding of their health, lifestyle and sleep quality-pillars we believe are essential for a healthy, fulfilled life.
Requirements

Fluent in verbal and written English, High Proficiency level. (B2+ / 85 %) (Must)Able to work in our Heredia building (Must)High School Diploma (Must)18 years old or above (Must)Full Schedule flexibility: To work all schedules weekdays & weekends (Must)Proven experience in customer service, with a focus on live interactions, in chat and/or phone channels. (Must)To adapt to changing policies and guidelinesTo work independently and collaboratively in a fast-paced environmentIn troubleshooting orders, shipping, and operational issuesWith CRM systems and knowledge base toolsWritten and verbal communication skillsTo convey technical information in a clear and concise mannerThe voice of the customer, advocate for an experience aligned with the brandFeedback through appropriate channelsA passion for delivering excellent customer service and a commitment to exceeding customer expectationsAbility to handle challenging customer interactions with professionalismTo collaborate with cross-functional teams and contribute to a positive team environment

Responsibilities:
Customer SupportResolve customer issues related to purchase, orders, shipping, and warranty with precision.Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issuesTechnical Troubleshooting:Resolve technical issues related to software, hardware, and connectivity with precision.Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issuesCustomer Interaction: Deliver premium customer service through both chat and phone channels.Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely.Proactive Problem-Solving: Anticipate and address potential issues, preventing disruptions before they impact the customer experience.Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.Product Knowledge: Maintain up-to-date knowledge of our products and services to effectively assist customers.Contribute to the creation and updating of knowledge base articles for internal and customer reference.Empathy and Communication:Demonstrate empathy and active listening skills during customer interactions.Communicate complex concepts in a clear and understandable manner.Quality Assurance:Adhere to established quality standards in all customer interactions.Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.