Housing Assistance Coordinator

Position OverviewThe Housing Choice Voucher (HCV) Coordinator supports Main Street Renewal’s Central Operations team. Acting in a coordination and support role, the HCV Coordinator manages case activities, ensures compliance with HCV program requirements, and facilitates timely communication between residents, landlords, and internal departments.
Key Responsibilities: · Process and monitor Housing Choice Voucher cases in accordance with program policies and procedures.· Coordinate and track abatements, inspections, follow-ups, and related HCV activities.· Maintain accurate records in the case management system to ensure all relevant information is complete and reportable.· Communicate with residents, landlords, and internal teams to provide updates, resolve issues, and ensure timely action on cases.· Review and process required documentation for eligibility, continued assistance, and subsidy payments.· Identify trends and escalate recurring issues to supervisors to support continuous process improvements.· Support the team in meeting departmental KPIs and compliance requirements.
Requirements: High school diploma2 years of experience in customer serviceEnglish advanced B2+ 85-90%• Qualifying candidates may be asked to complete 3 tests.