Human Resources Assistant

At Wingman Support, we're redefining how businesses build and scale high-performing remote teams. We partner with organizations across multiple industries, providing top-tier talent in customer support, legal services, logistics, administration, and business operations.
Our culture is built on trust, accountability, flexibility, and people-first leadership. We're committed not only to delivering exceptional service to our clients but also to creating meaningful career opportunities for our team members.
The RoleThis position is ideal for someone who enjoys working in a dynamic environment where no two days are the same. You will play a key role in supporting employee lifecycle processes, recruiting talent, maintaining HR operations, and providing administrative support that directly contributes to client satisfaction and business success.You will serve as a primary point of contact for employees, candidates, and internal stakeholders while helping ensure smooth HR and operational processes across the organization.
Key ResponsibilitiesEmployee Relations & HR SupportServe as the first point of contact for employee inquiries and HR-related support.Assist in handling routine employee relations matters and escalate sensitive situations when necessary.Support employee engagement, culture, and workplace initiatives.Help foster a positive employee experience throughout the employee lifecycle.
Recruitment & Talent AcquisitionManage end-to-end recruitment processes for operational and administrative roles.Source, screen, and communicate with candidates in both English and Spanish.Coordinate interviews with hiring managers and business leaders.Deliver a positive and professional candidate experience.
Onboarding & OffboardingCoordinate new hire onboarding activities and documentation.Ensure employees are successfully integrated into the organization.Support employee exit processes, including documentation and administrative follow-up.Maintain accurate employee records and files.
HR Administration & ComplianceKeep employee information and HR documentation updated.Monitor attendance, absences, and personnel movements.Support payroll preparation through accurate data validation.Assist in ensuring compliance with local labor regulations and internal policies.
Reporting & Operational SupportPrepare HR reports and metrics, including headcount, turnover, absenteeism, and recruitment activities.Support HR projects, process improvements, and operational initiatives.Assist leadership with administrative and organizational tasks.
Administrative Support & Customer CarePrepare and send client invoices.Follow up on collections and payment status.Maintain regular communication with clients to ensure service quality and satisfaction.Monitor customer experience indicators and provide feedback to support continuous improvement.Track assigned resources and client satisfaction throughout the service lifecycle.
What We're Looking ForBachelor's degree or advanced studies in Human Resources, Business Administration, Psychology, or a related field.1-3 years of experience in Human Resources, recruitment, administration, or a similar role.Strong verbal and written communication skills in English and Spanish.Experience coordinating recruitment and employee administration processes.Excellent organizational and multitasking abilities.Strong attention to detail and ability to manage confidential information.Customer-service mindset with strong interpersonal skills.Experience working in staffing, outsourcing, BPO, or service-based organizations.
Why Join Wingman Support?Be part of a fast-growing international company.Work directly with leadership and contribute to key business initiatives.Develop your HR and operations expertise in a dynamic environment.Join a people-first culture that values professional growth, collaboration, and innovation.
📩 Interested? We'd love to hear from you. Apply today and become part of the Wingman Support team!