IATA Travel Counter Staff

At One95 The Art of Immigration, a leading travel agency based in Sharjah, UAE, we are expanding our team to include a dedicated IATA Travel Counter Staff . Join us on-site in Sharjah and become a vital part of a company committed to delivering exceptional travel experiences. We offer a collaborative work environment focused on career development, advancement opportunities, and a chance to impact customers’ journeys positively. This full-time role offers a competitive monthly salary of $3,000 USD and the opportunity to grow professionally within the travel industry. As an IATA-certified professional, you will leverage your expertise to assist clients with travel bookings, documentation, and inquiries, ensuring smooth and satisfying travel arrangements. If you are passionate about travel, customer service, and eager to advance your career in a dynamic setting, we encourage you to apply today. Key Responsibilities Assist customers at the travel counter by providing accurate information about travel destinations, ticketing options, and package deals. Utilize IATA booking systems to efficiently book, modify, and cancel reservations, maintaining high accuracy and speed. Prepare and process essential travel documents including tickets, itineraries, and travel insurance, ensuring compliance with airline and regulatory standards. Inform clients about travel restrictions, passport validity, and visa requirements to facilitate hassle-free travel. Resolve customer complaints promptly and professionally, maintaining high client satisfaction and loyalty. Maintain detailed and accurate transaction records, adhering strictly to industry and company policies. Collaborate with team members to share best practices and improve overall service quality. Stay updated on industry trends, airline policies, and travel advisories to provide informed guidance to customers. What We're Looking For Required: High School Diploma or equivalent educational qualification. Mandatory IATA certification with proficiency in IATA systems and travel documentation. Excellent communication skills with a strong customer service orientation. 1-2 years of relevant experience in the travel industry, preferably in a similar travel counter role. Preferred: Additional certifications in travel and tourism are advantageous. Ability to work efficiently in a fast-paced, customer-focused environment. Strong problem-solving skills and attention to detail. Willingness to learn and grow within the company, embracing career development opportunities. What We Offer Competitive monthly salary of $3,000 USD with performance incentives. Health insurance coverage to support your well-being. Paid time off to maintain a healthy work-life balance. Retirement plan options for long-term financial security. Professional development programs and training to enhance your skills. Supportive, collaborative team environment fostering career advancement. On-site work location in Sharjah, UAE, with no remote option. Frequently Asked Questions Is IATA certification mandatory for this role? Yes, holding a valid IATA certification is a strict requirement to apply for this position. What is the salary for the IATA Travel Counter Staff position? The monthly salary is $3,000 USD, aligned with industry standards in Sharjah. Is this position remote or on-site? This is an on-site role based in Sharjah, UAE. Remote work is not available. What experience level is required? We prefer candidates with 1-2 years of experience in travel counter operations or related roles. Are there opportunities for career growth? Yes, we emphasize career development and provide training to help you advance within the company. How can I apply for this job? Interested candidates should share their resume via WhatsApp at +918714835873 for prompt consideration. For more information on IATA certification requirements, visit the IATA Training and Certification page . Ready to take the next step in your travel career? Apply today to join