Implementation Specialist

The Implementation Assistant assists with the onboarding process with the goal of ensuring smooth onboarding for both the client and the Guided Care Case Management Team. The Implementation Assistant is also responsible for managing ongoing Guided Care portal access requests. The Implementation Assistant reports to the Manager of Implementation and Data Integrity. Key Results Area: ● Assists Manager of Implementation and Data Integrity or Implementation Specialist with administrative tasks, including but not limited to: ● Entering information into the Guided Care portal (facility contacts, EMR access notes) ● Responsible for maintaining external user security with the Guided Care portal. ● Works on other duties as assigned by Manager of Implementation and Data Integrity or Implementation Specialist. ● Fosters collaborative work environment between clients and the various case management teams. ● Responds to client emails and requests by end of business day. ● Evaluates and assesses personal performance on a routine basis. Requirements: ● Independent and self-motivated. ● Excellent proactive written and verbal communication. ● Excellent collaborative skills with teams with the ability to work remotely and autonomously. ● Superior time management with a proven ability to meet deadlines. ● Functions well in a fast-paced and at times stressful environment. ● Demonstrates discretion, sensitivity, and ability to maintain client and employee confidentiality. ● Ability to establish and maintain positive relationships. ● Microsoft Office and ATS proficiency, with the aptitude to learn new programs. ● Ability to be flexible and work independently, but with a team approach. Working Conditions/ Physical Demands ● Works in well-lighted/ventilated office, and as indicated remotely. ● Must be able to remain in a stationary position and move about the work area intermittently throughout the workday. ● Ability to observe details at close range. ● Constantly operates a computer and other office equipment. ● Ability to communicate and exchange information and ideas so others will understand. ● Ability to multi-task and work well in a high-pressured environment, subject to frequent interruptions