Information Technology Specialist

We are looking for an experienced Level 3 Helpdesk Technician to join our Managed Servicesteam. In this role, you will be the second line of defense for our clients. You will handle inboundsupport calls, manage a ticket queue, and tackle escalated technical issues that require deeperinvestigation. You understand how to track your time in 15-minute increments andrespect SLA deadlines.● Communication: Exceptional verbal and written communication. You can calm down afrustrated client and make them feel heard.● Critical Thinking: A methodical approach to troubleshooting. You don't just fix thesymptom; you find the root cause.● Adaptability: The ability to jump from a printer issue for a law firm to a server outage fora medical practice without missing a beat. Postúlate directamente en CazVid.