Information Technology Support Specialist

About the role

AVASO Technology Solutions is seeking an Onsite Support Engineer to provide technical support, troubleshooting, and IT assistance to end users. The role includes desktop support and a customer-focused approach.

Responsibilities

• Provide desktop support to users and resolve issues efficiently.
• Troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Deploy operating systems, updates, and software packages.
• Work with the IT team to resolve and escalate issues.
• Perform routine system audits and keep systems up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for internal stakeholders.

Requirements

• Experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficiency with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office.
• English and local language are mandatory.

Datos clave

• English and the local language are mandatory.
• The role includes desktop support, troubleshooting, and IT assistance to end users.