Ingeniero De Producto CCaaS UCaaS

Company Description SRL Soluciones is a leading customer experience (CX) digital transformation company with 17 years of proven track record and presence in Mexico, the United States, and Central America. As a GENESYS Elite Partner, the company combines strong technological alliances with an integrated approach to consulting, automation, and operations to enhance how organizations interact with their customers. SRL Soluciones designs tailored technology ecosystems that leverage AI, cloud platforms, and personalized services to create scalable and highly efficient CX processes. The company focuses on helping clients modernize their customer interaction channels, improve service quality, and drive business growth through innovative digital solutions.
Role Description Ingeniero de Producto CCaaS / UCaaS will be responsible for designing, engineering, and optimizing cloud contact center (CCaaS) and unified communications (UCaaS) solutions for clients in San Salvador and the broader central america region. This full-time, hybrid role involves working onsite in San Salvador with the flexibility to perform part of the work from home. Day-to-day tasks include gathering and analyzing requirements, translating business needs into solution designs, configuring and integrating CX and communication platforms, and collaborating with cross-functional teams to ensure successful deployments. The role also includes continuous improvement of existing solutions, participation in R&D initiatives, documentation of technical specifications, and providing technical guidance to internal and external stakeholders. The engineer will work closely with product, operations, and sales teams to validate solution feasibility, support demos and proofs of concept, and contribute to best practices for digital CX architectures.
QualificationsStrong analytical skills to interpret client requirements, assess system performance, and propose data-driven improvements.Proficiency in product engineering for CCaaS / UCaaS solutions, including configuration, integration, and optimization of cloud-based communication platforms.Effective communication skills to collaborate with technical and non-technical stakeholders, prepare clear documentation, and support client presentations.Experience in product design, focusing on user-centric, scalable, and secure CX and communication solutions aligned with business objectives.Background in research and development (R&D) to explore new technologies, evaluate tools, and contribute to innovation in digital CX and communications.Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field, or equivalent practical experience.Knowledge of cloud platforms, APIs, and integration methods; experience with CCaaS/UCaaS vendors (such as Genesys or similar) is highly beneficial.Ability to work in a hybrid environment, manage multiple projects, and adapt to evolving client and technology needs.Intermediate to advanced proficiency in English and Spanish for professional communication with regional teams and clients.