Inside Sales Engineer NA Measurement Solutions Temporary Months

Inside Sales Engineer NA (Measurement Solutions) – Temporary 8 Months
Position Summary
If you are an Inside Sales Engineer I professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you! In this role, you will collaborate with Service Representatives, Field Sales teams, and customers to deliver exceptional service and support throughout the post-sales process. You will contribute to customer satisfaction by providing timely quotations, coordinating service requests, supporting technical inquiries, and ensuring accurate order processing. This position offers the opportunity to build trusted customer relationships, develop technical and commercial expertise, and support operational excellence within our Measurement Solutions business.
This is a contractor position to provide services to a global company based in Costa Rica.
In This Role, Your Responsibilities Will Be:
Provide post-sales support to customers through phone, email, and digital channels.Assist customers with service-related inquiries, documentation requests, and product information.Route technical support requests requiring advanced assistance to the appropriate resources.Gather and validate customer information needed to process service requests, returns, and quotations.Receive, review, and process customer requests for service while ensuring accuracy and completeness.Generate quotations, including pricing and lead time information, within established service level expectations.Enter and maintain quote, proposal, service, and customer information within business systems.Manage and prioritize shared mailbox requests, including purchase order processing and customer communications.Review quotations for technical alignment and coordinate with cross-functional teams to validate customer requirements.Submit and track return material authorizations (RMAs) for service center repairs.Maintain accurate documentation and customer records to support business operations.Support team coverage plans and contribute to a collaborative work environment by assisting colleagues when needed.Continuously expand knowledge of Measurement Solutions products, services, and industry applications through training and development opportunities.Identify opportunities to improve processes, enhance customer experience, and support operational efficiency.
Who You Are:
You build partnerships and work collaboratively with others to meet shared objectives. You actively seek input from diverse perspectives to make well-informed decisions and foster open communication. You balance planning with execution, effectively managing priorities and adapting to changing customer and business needs. You develop strong customer relationships and deliver solutions that create value while supporting organizational goals.
For This Role, You Will Need:
Bachelor's degree in Chemical Engineering, Mechanical Engineering, Electromechanical / Electrical Engineering, or a related technical field, or equivalent combination of education and relevant experience.Advanced English levelExperience supporting customers in a sales, inside sales, customer service, technical support, or related environment.Ability to manage multiple priorities while maintaining attention to detail and accuracy.Strong verbal and written communication skills with the ability to interact effectively across teams and with customers.Experience using business systems, customer relationship management (CRM) tools, or enterprise software applications.Ability to review information, solve problems, and coordinate activities to support customer needs.Strong organizational skills and a proactive approach to managing tasks and deadlines.Commitment to continuous learning, collaboration, and process improvement.

Preferred Qualifications That Set You Apart:

Experience preparing quotations, proposals, or service-related documentation in a manufacturing or industrial environment.Familiarity with Oracle, CRM platforms, or similar business systems.Knowledge of measurement technologies, instrumentation, process automation, or industrial service solutions.Experience supporting post-sales activities, service operations, or technical customer support functions.Ability to interpret technical information and communicate it clearly to internal and external stakeholders.Experience working in a fast-paced, customer-focused environment.