Intake Specialist

At HR Professional Associates, a leading provider of virtual assistant solutions for small and medium businesses, we are expanding our team in Guatemala City, Guatemala. Weu2019re looking for a dedicated Intake Specialist to join us in a full-time, remote role that offers excellent career development and advancement opportunities. If you are detail-oriented and passionate about client service, this position offers a chance to contribute directly to streamlining mortgage application processes and supporting business innovation.nnKey Responsibilities include handling initial client inquiries, guiding clients through the intake process, collecting and verifying mortgage documentation, maintaining accurate client data, coordinating with internal teams, and ensuring compliance with data protection regulations.nnRequired qualifications include 1-2 years experience in client intake or administrative roles, strong communication skills in American English, proficiency with CRM and Microsoft Office, and ability to work independently remotely. Preferred qualifications include mortgage industry experience, bilingual Spanish skills, and familiarity with Guatemalan mortgage regulations.nnBenefits include health insurance, paid time off, retirement plan, remote work flexibility, and professional development opportunities.