Internal Sales Support

Join ZANOGEN INDUSTRIAL KNIVES & BLADES, a leading company based in the vibrant East Rand, Gauteng, South Africa, dedicated to excellence in industrial cutting solutions. We're looking for a motivated Internal Sales Support professional to become a key player in our sales team. This full-time, on-site role offers you the chance to contribute directly to our growth, enhance customer satisfaction, and develop your career in a collaborative and innovative environment. At ZANOGEN, we value your professional growth and provide opportunities for advancement, supported by a strong team culture. If you have a passion for sales support and customer service, and you want to be part of a company that values your input and fosters career development, apply today! Key Responsibilities Assist the sales team by promptly managing customer inquiries, ensuring professional and timely responses that enhance client relationships. Perform accurate data entry to maintain up-to-date customer records and sales documentation, supporting seamless sales operations. Develop and nurture effective communication channels with internal departments to facilitate smooth workflow and collaboration. Monitor customer orders closely and provide regular updates on delivery timelines to maintain transparency and trust. Analyze sales data to identify trends and support the sales team in refining strategies for improved performance. Organize and prioritize sales leads to ensure efficient follow-up and maximize conversion rates. Provide exceptional customer service support, addressing and resolving issues promptly to boost customer satisfaction and retention. What We're Looking For Required: Matric certificate or equivalent educational qualification. Strong communication skills with a professional demeanor. Detail-oriented with excellent organizational and time management abilities. Ability to analyze sales data and provide actionable insights. Preferred: Minimum 2 years of experience in sales support or administrative roles. Familiarity with CRM software and sales tools to streamline processes. Experience working in a dynamic sales environment within industrial or manufacturing sectors. What We Offer Competitive salary aligned with industry standards in South Africa. Comprehensive health insurance for you and your family. Paid time off to support your work-life balance. Retirement plan options to secure your future. Professional development and career advancement opportunities within a growing company. Supportive and collaborative team culture fostering innovation. Frequently Asked Questions Is this position remote or on-site? This role is on-site at our East Rand, Gauteng location, allowing close collaboration with the sales and operations teams. What are the typical working hours? The position is full-time, typically Monday to Friday during standard business hours. Do I need prior experience in industrial sales? While prior experience in industrial sales support is preferred, we welcome candidates with strong sales support or administrative backgrounds who are eager to learn. What software tools will I use? You will work with CRM software and other sales tools to manage customer data and sales processes efficiently. Are there opportunities for career growth? Yes, ZANOGEN encourages career development and offers advancement opportunities within the sales and customer support teams. How do I apply? Submit your resume and cover letter through our online application portal. We review applications promptly and encourage early submissions. For more information about sales support roles in South Africa: South African Department of Labour Explore industry salary benchmarks: Sales Support Salary Data South Africa Ready to take your career to the next level? Join ZANOGEN INDUSTRIAL KNIVES & BLADES and make a real impact. Apply today and be part of a team that values your skills and supports your growth!